Project Manager / Head of Financial Monitoring
02.2024 - 07.2024 |NDA
Project Management, FinTech, Change Management Hiring, Financial Analysis, Financial Process Improvement
Building from scratch financial monitoring process, implementing AML and anti-fraud monitoring.
● Resource management of the department.
● Organized transaction monitoring processes.
● Created technical specifications for the development team.
● Worked with contractors to ensure smooth fund payments.
● Monitored AML and anti-fraud processes.
● Coordinated with other teams within the company.
Project Manager
09.2023 - 01.2024 |Tools & Solutions
Software Project Management, Team Management
Managed application development processes across various projects.
● Project planning.
● Managed resources of development teams.
● Monitored task completion, adjusted deadlines, and managed expectations.
● Organized customer feedback processes and support work.
● Coordinated with other teams within the company.
Head of Service Program
10.2022 - 07.2023 |Digital Industrial Platform
Project Planning, Change Management, Team Management, Project Reporting, Team Building, Service Quality, Resource Planning, Large Projects, Project Management, ITIL, Service Operations, Leadership, Decision-Making, Process Improvement, Analytical Skills
Established interconnected processes for service departments, organized the 3rd and 4rd lines of support.
● Reviewed project tasks and monitored progress.
● Assisted project managers in resolving issues within the project portfolio.
● Analyzed existing service processes and developed new ones.
● Set priorities for project managers.
● Interviewed and hired employees.
● Analyzed services provided to customers and optimized support work.
● Monitored key performance indicators and promptly responded to changes in support efficiency.
● Maintained constant communication with the customer, improved feedback processes and relationships.
Project Manager
05.2021 - 10.2022 |Digital Industrial Platform
Service Operations, Service Quality, Team Management, Contract Negotiation, Service Planning, ITIL, IT Service Management, Hiring, Strategic Project Management
Established technical support for company products from scratch, built a team, and set up 1st and 2nd line support processes.
● Monitored key performance indicators and quickly responded to changes in support efficiency.
● Task distribution and deadline control.
● Constant communication with the customer, improved feedback processes and relationships.
● Interviewed and hired employees.
● Analyzed customer-provided services and optimized support work.
● Analyzed key performance metrics for support staff and developed corrective measures.
● Collected and passed feedback to the product team.
Project Manager / Business Assistant to COO
10.2019 - 01.2021 |BestDoctor
Internal Communications, Project Management, Change Management, Business Process Improvement, Time Management, Strategic Planning
Established internal communication processes, implemented a company knowledge base, and developed its content creation process. Introduced strategic planning methods based on the OKR methodology and facilitated planning sessions for department leaders.
● Task distribution and deadline control.
● Assisted in the onboarding of new employees.
● Prepared texts, announcements, and internal presentations.
● Collected and published regular company digests.
● Organized and conducted corporate events.
● Collected information and published regular company digests.
● Systematized HR department work.
● Assisted in the onboarding of new employees.
● Developed a company internal communications strategy.
Project Manager Assistant
03.2018 - 08.2019 |Ratobor Show
Change Management, Project Management, Business Process Improvement, Team Building, Team Management
Proposed and successfully implemented Kanban methodology for handling potential client requests, resulting in a 30% faster request processing time.
● Task distribution and deadline control.
● Coordinated with other teams within the company.
● Moderated and documented meetings.
● Handled document management and incoming correspondence.
● Managed the executive's calendar and performed personal tasks.
