Development of ITSM system architecture considering: - business requirements - platform system limitations - integrations with external and internal systems Infrastructure planning, coordination of analysts and developers. Formation and maintenance of the knowledge base for the project

Main responsibilities: 1) Implementation and development of information systems - systems design - finalization of "boxed" solutions - development of new solutions - systems deployment - Integration with third party products - technical support and user training. 2) Managing a group of developers: - setting goals - architecture development - project management - conducting pre-sale works

Main responsibilities: 1) Implementation and development of ITSM systems (HP Service Manager, BMC Remedy) - systems design - systems deployment - finalization of "boxed" solutions - integration with third-party products - technical support and user training. 2) Managing a group of developers: - setting goals - architecture development - project management - conducting pre-sale works Achievements: successful completion of the MF Service Manager 9.5x migration project in the state. institution.

Main responsibilities: 1) Implementation and development of BMC Remedy systems - system design - system deployment - finalization of "boxed" solutions - integration with third-party products - technical support and user training. - Experience with the following modules: Asset Management, Incident Management, Knowledge Management, Atrium Integrator, Atrium CMDB, Atrium SSO, Service Request Management, Change management. 2) Managing a group of developers: - setting goals - architecture development - project management - conducting pre-sale works Achievements: successful management of a division of 3 developers successful completion of the BMC Remedy integration project in retail

Main responsibilities: 1) Implementation and development of BMC Remedy systems - system design - system deployment - finalization of "boxed" solutions - integration with third-party products - technical support and user training. - Experience with the following modules: Asset Management, Incident Management, Knowledge Management, Atrium Integrator, Atrium CMDB, Atrium SSO, Service Request Management, Change management. 2) Implementation and development of HP Service Manager systems - system design - customization of existing logic - integration with third-party products through HP Connect-It - integration with HP UCMDB - technical support for ready-made solutions based on HP Service Manager - Experience with the following modules: Problem Management, Change Management. Achievements : served as technical lead on a major automation project consulting company based on BMC Remedy software, the project included the following modules Incident Management, Change Management, Problem Management, Asset Management, Knowledge Management, Service Request Management. acted as a technical manager in a bank automation project based on HP software Service Manager in terms of problem and change management processes. acted as a technical manager in a project to support and refine the system IT management based on BMC Remedy of a large industrial enterprise, in part configuration, incident and change management processes. took part in pre-sale work in terms of preparing software specifications, preparation of stands and demonstrations for customers, development of TCH. developed documentation, namely: - instructions for administrators and users, - technical descriptions of the improvements and changes in the system, - terms of reference with a detailed description of the technical implementation (private technical tasks)

Maintenance and development of the HP OV Service Desk 4.5 system: - performance of work aimed at improving performance and fault tolerance systems; - consulting users of the system; - integration with external applications; - setting up the internal logic of the application; - development of data representations; - development of security roles and account management; - modification of the Web portal of the system; - development of reporting and mechanisms for exporting data to external applications (SQL, PL\SQL); - automation of procedures and integration with external applications and databases using web API. Altiris Software Maintenance: - elimination of failures in the software; - setting up the mechanism for reserving the database and application files; - collection of statistical information; - inventory of software and hardware; - centralized software distribution. Participation in the development and implementation of the change management process, making changes to incident management process. Development of service utilities (Java, Delphi).

-development of instructions and process documentation (development of acceptance processes requests, changes to the IT infrastructure, etc.) -administration and integration of HP OV Service Desk 4.5 -monitoring of Oracle database servers and applications - development of IP monitoring systems (Delphi + PL\SQL)

-Administration of Oracle 8/9i DBMS - maintenance and improvement of corporate software (Delphi + PL\SQL) -support 1C:Enterprise 7.7(MS SQL Server)Accounting, ZiK - implementation and maintenance of software based on 1C:Enterprise 7.7 ("EPharma", see http://www.e-farma.ru/) -Windows network administration (~50 workstations, 6 servers), support various software (MDeamon, VipNet, etc.) -those. user support - Perform routine maintenance related to the business processes of the company -participation in the optimization of business processes of the branch