Designed and developed onboarding funnel from scratch: Reached the conversion rate of 45%; Reached the speed of 30 minutes for 60% of users to open an account by implementing mechanisms for automatically filling out applications and conducting the necessary regulatory checks; Designed and developed customer support and automation processes: Reduced the number of customer support requests by 1.5 times; Improved the efficiency of customer support so that one agent can serve twice as many customers with the same SLA and quality; Reduced the first response time from 2 minutes to 30 seconds.

Secured 5 enterprise clients in banking and transportation. Presented the product, advised on integration to their current systems and supervised implementation. As a result, each client optimised customer support operations by 30%

Defined UX and UI for innovative banking mobile app Sense which was then absorbed by main Alfa-Bank mobile app, one of the largest private Russian banks

Designed a clear and simple UX and UI that helps multiplatform mobile game Poker Arena to achieve 1 million installs and 500 000 of unique users for the worldwide market.

Creating graphics and UI for social network games

Creating magazine layout

Creating graphics for animated clips