- Pre-sales Activities: preparing demostands for Pre-Sale, holding demostration, conduct of negotiation with Prospects, project evaluation - Set up demos for SAP Sales Clod, SAP Service Cloud, SAP FSM, Emarsys, SAP CDP(Gigya) - Integration with CTI (C4C): SAP CTI Adapter, CommBox, AWS Connector, RingCentral - Communication with SAP for OSS solving -Solving licenses issues in SAP Sales and Service Cloud ( Agent Desktop Add-On licenses, Dinamic Visit Planning licenses, CTI licenses, Ticket intellegence, Sales Insights Intellengence) - Setting SAP Service Cloud and SAP FSM Integration, extending mapinng between Ticket and Service Call - Set up communication channels in Emarsys ( Facebook, Email, Web Channel: Shopify and custom website)

-Pre-sales Activities: preparing demostands for Pre-Sale, holding demonstration, conduct of negotiation with Prospects, project evaluation -Preparing Commercial Proposing and Presentations -Collection and clarifying requirements from main Business Stakeholders, approving POC and Blueprints -Settings in SAP Cloud for Customer (SAP Sales Cloud, SAP Service Cloud), SAP Marketing Cloud, SAP CPQ, MLM (Materdata Loyalty Management, based on SAP Cloud Platform) -Business Processes building, modeling and description (BPMN, EPC notations) -Preparing and writing Technical Requirements and other technical documentations (for example RICEF) -User Guide writing -Key Users education -Functional and Integrational testing -User Stories writing and adjusting with Stakeholders -Provider Integrations -Architecture tasks in SAP Marketing Cloud -Work with OSS in SAP -Retail-business project invitation -Demonstration of provided solution and other functional to Key Users and End Users -Workshops scheduling and providing -Integration with out-of-box channels (Viber, Telegram, Webpush) -In-box channels Integration (SMS, EMAIL, Mobile Push via Google Firebase) -Integration with Master-Data Systems in System Landcape -Settings of interactions, triggers, campaigns - S4Hana Integration with Transactional Data and Documents (Sales Quote, Contract) and General Data (Accounts, Employees, Business Partners) -Setting Up Server-Side Integration with MS Exchange -Roles and Permissions Matrix writing and and adjusting with Stakeholders -Team Leadership -Team Control of User Stories writing - Approval of User Stories -Management of the Team -Management of the Requirements Workshops Scheduling -Negotiations with Key Users and IT-Team of Customer -Collaboration with SAP Architectures in designing of SAP Sales & Service Cloud integration with SAP S4Hana (out-of-box) -Scheduling and task assignment to SAP Sales & Service Cloud Developers -Settings Visits and Routes Process...

-Pre-sales Activities: preparing demostands for Pre-Sale -Invitation in Pre-Sales Activities -Preparing Commertial Proposions and Presentations Collection and clarifying requirements from main Businnes Steakholders, approving POC and Blueprints -Setting UP SAP Cloud for Customer (SAP Sales Cloud, SAP Service Cloud), SAP (Hybris) Commerce 6.6.0 -Business Processes building, modeling and desciption -Preparing and writing Technical Requirements and other technical documentations (for examlpe Protocols of Settings) -User Guide writing -Key Users education -Functional and Integrational testing -User Stories/ POC/ Conceptual Design writing and adjusting with Stakeholders -Integration Tasks

-Personal Education for End-Users- employees of “GBU” (Government Budget Organization) (diferent districts of Moscow) -Control and support after Education of Users -Interaction, communication and collaboration with Management of GBU -Bugs searching -Development process helping -Work under cover of DIT (IT-Department of Moscow State Government) -Hepldesk (1st line) -Collection of Requirements and Wishes from End Users. -User management. -Supporting with “ACS ETS” and “ACS ODS” -Education of employees of controlling government structures -Mass Employee Education -New Collegues Education -FAQ writing Implementation of “ETC 2.0” in “GBU Residential Lublino” (Government Buget Organization of Liublino district, Moscow) : -End-User education -Adapting End-Users to transfer for new UI and functionality -Bug fixing and solving issues, -Hotline support

Project «Antey» -Implementation of SAP RE_FX module -End-users Support -End-users Education -Operation instructions writing

SON project: -End-Users Education ( Bauty saloons, Medical Clinics) -Settings of the CRM-system -1-st Line Support -Invenorisation providing -Integration with 3-th party CRMs (Universe Soft, 1C), -Remote education -SON-franchizing (Partners) Educations (regions): Tula, Vladivostok, Saint-Petersburg -New employees education -Training metodology developememt -Pre-sales Activities: demonstrations, negotiations -Solving bugs as 2-nd Support Line -Collecting End-Users proposals to development - Managing personal (Sales managers, Training managers) ZON project: -End-Users Education (Restaurants) -1-st Line Support -ZON- franchising (Partners) education