Yaroslav Kapsalov

Регистрация: 10.11.2022

Специализация: High-Touch Engineer/Technical Director/Team Lead

Team Lead BGP Ospf QoS / ETS (Enhanced Transmission Selection) RFC Многопротокольная коммутация по меткам

Портфолио

Joint Stock Company "Company TransTeleCom"

Head of CapacityCharges: Expert assessment of projects on the field of telecommunications projects. Effective negotiations with potential customers and vendors to help to identify the key points, matching technical specifications and layout projects. Participation in coordination with the Ministry of Communications on the project to build a IP/MPLS network the federal level in the interests of public authorities planning department

Joint Stock Company Maykor. CRT- Service

Charges: Expert assessment of projects on the field of telecommunications projects. Effective negotiations with potential customers and vendors to help to identify the key points, matching technical specifications and layout projects. Participation in coordination with the Ministry of Communications on the project to build a IP/MPLS network the federal level in the interests of public authorities

Cisco Systems

Charges: Focused High Touch support for premium accounts for high severity issues. Enhanced troubleshooting support and Root Cause Analysis. Escalation Support, Maintenance Window support and Recommendations for preventing problem repetition. Interaction with customer's operating department to organise uninterrupted operating workflow.

Скиллы

BGP

EIGRP

ISIS

MPLS

MPLS TE

NAT

OSPF

QoS

VXLAN

Опыт работы

Team Lead of Focus Customer support

11.2021 - 11.2022 |CIS region

Achievements: Decreasing high severity issues on the premium customer’s network (the largest customer of Cisco in Eastern Europe) from 12 per year to 2 per year; Organized Cisco onsite support for customer. Provided regular trainings for onsite team and customer operating team about troubleshooting Cisco Products.

High-Touch Engineer

01.2017 - 08.2022 |Cisco Systems

Expert in Telecommunications

03.2012 - 09.2012 |Joint Stock Company Maykor. CRT- Service

Technical Director

03.2012 - 12.2016 |LLC “System Integration Services Laboratory”

Charges: Network design and planning, Leading operating service, Negotiation with customers and partners, Development projects for enterprise networks, Maintain IP transit services. Audit of existing networks and the development of proposals for the modernization of Enterprise networks. Development, implementation and maintenance of corporate networks throughout the lifecycle. Achievements: Implement the project on modernization of networks subsidiary of Russian Railways (VRK, BET, TWS), a corporate network Russian Football Union. Consultation ISPs in order to organize the routing policy, the organization of points of presence and construction of distributed networks

Head of Capacity planning department

10.2011 - 03.2012 |Joint Stock Company "Company TransTeleCom"

Charges: Development and maintain policy routing company, decision and negotiations with peering partners of TTK company. Determination the direction of development the TTK IP/MPLS backbone network. Interaction with operation and development departments in technical issues. Interaction with the technical units of strategic customers in the development of technical solutions.

Head of IP/MPLS of network operation department

06.2009 - 09.2011 |Joint Stock Company "Company TransTeleCom"

Charges: organization of operation IP/MPLS of network and service on its basis; questions of service and short-term planning of network, coordination of technical support keeping, formation of politic of acquisition spares equipment; acceptance new IP node in operational service; putting into operation products of on the basis of IP/MPLS network; coordination of technical decisions about IP/MPLS network’s development. Manage of regional IP operating sections (17 branch sections with 35 persons). Certification and implementation single technical policy on the whole IP networks TTK company. Achievements: TransTeleCom was 1st place of the ISP CIS market during the job period.

Head of service management Internet services

01.2007 - 05.2009 |Joint Stock Company "Company TransTeleCom"

Charges: direction of connection/service access (the) Internet’s business-process; development and introduction politics of external routing; service DNS for clients-keeping; objects in database RIPE NCC-keeping; Full view BGP table on PE routing-keeping; coordination of technical decisions on clients’ inclusion. Organization and conduct planning preventive works on IP network; organization technical education of staff.

Senior specialist of service management IP-VPN

03.2005 - 12.2006 |Joint Stock Company "Company TransTeleCom"

Charges: configuration, installation, operation of IP-VNP services on base of MPLS TransTeleCom network; configuration of CPE equipment Cisco 1800, 2800, 3800 series and Cisco Catalyst 3500 series.

Specialist of service clients support - Helpdesk

08.2003 - 02.2005 |Joint Stock Company "Company TransTeleCom"

Charges: opening and following requests of clients for questions rendering of services (since 02.2004 in part of rendering of services on base IP-MPLS services).

Образование

Engineer of specialty “computer-aided systems of processing information and management”.

1996 - 2002

Russian State Technological University (MATI)

Языки

АнглийскийПродвинутый