UniCreditbank digital bank for private customers

CPO role. Digital bank new generation- redesign and features delivery

BMW App

Vision and UX concept co-creation, users' feedback research, interaction with stakeholders, daily work with SCRUM team incl. all the events and ceremonies, propositions for the IT-architecture landscape, release procedure and other improvement in the project Implemented e-mobility features in My BMW/MINI App: 1) Charging plan - transparency about current or scheduled charging session of the PHEV and EV vehicles 2) Charging history - statistics and detailed overview of the charging sessions 3) Remotely start, pause and stop charging a car In 2021 App users reached total 4 million in 46 countries on 5 continents.

e-grocery rating 2022 Portugal

1. Annual digital customer experience research and rating of e-grocery services https://medium.com/e-grocery 2. Consulting on customer experience in digital and offline channels, omnichannel experience, optimisation of the internal processes