Mindbody

● Onboarded new customers and ensured proper product adoption through personalized guidance. ● Utilized Salesforce CRM to monitor customer health and address service gaps, enhancing satisfaction. ● Strengthened client relationships, leading to increased customer retention and engagement. ● Conducted webinars and training to promote new products and optimize service use. ● Analyzed customer needs, providing tailored solutions that drove product success. ● Managed orders, scheduling, and technical support, ensuring smooth service delivery.

Chewy

● Acted as the primary contact for customer inquiries, resolving issues via phone, email, and chat. ● Managed customer accounts using Salesforce CRM, ensuring accurate data and efficient service. ● Collaborated with internal teams to resolve delivery issues and improve service efficiency. ● Promoted additional products through upselling and cross-selling, increasing revenue. ● Addressed payment discrepancies and overdue accounts through effective communication. ● Resolved customer complaints empathetically, leading to improved loyalty and retention.

Zuum App

● Provided customer service across multiple channels, consistently meeting satisfaction goals. ● Handled high volumes of inquiries using Freshdesk, ensuring timely resolution of issues. ● De-escalated complex situations, reducing complaint escalations and improving satisfaction. ● Maintained accurate records of interactions, streamlining follow-ups and service continuity. ● Collaborated with internal teams to improve communication and service processes. ● Assisted in optimizing operational systems, enhancing overall service efficiency.