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Senior
Регистрация: 16.05.2025

Nizar Albess

Специализация: IT Support Specialist / Help Desk Technician / Desktop Support / System Administrator
— 7+ years of technical support and maintenance experience in industrial, healthcare, and corporate environments.
 — Skilled in Active Directory, Microsoft 365, Windows/Linux/macOS environments, and remote troubleshooting.
 — Strong track record in reducing downtime, improving system reliability, and providing excellent user support.
 — Fluent in Arabic and English. Currently residing in Prague with readiness to relocate across Northern Europe. Certifications (Currently pursuing): — ITIL Foundation Certificate (Information Technology Infrastructure Library). — Microsoft Azure Fundamentals (AZ-900). — SCCM (System Center Configuration Manager). — Microsoft Intune / Endpoint Manager. — JAMF (for Apple device management). — MDM Solutions (Mobile Device Management).
Python JavaScript SQL Java PostgreSQL Git MySQL Linux TypeScript Jira C++ PHP Docker React Node.js ASP.NET GitHub Windows DevOps Azure Excel
— 7+ years of technical support and maintenance experience in industrial, healthcare, and corporate environments.
 — Skilled in Active Directory, Microsoft 365, Windows/Linux/macOS environments, and remote troubleshooting.
 — Strong track record in reducing downtime, improving system reliability, and providing excellent user support.
 — Fluent in Arabic and English. Currently residing in Prague with readiness to relocate across Northern Europe. Certifications (Currently pursuing): — ITIL Foundation Certificate (Information Technology Infrastructure Library). — Microsoft Azure Fundamentals (AZ-900). — SCCM (System Center Configuration Manager). — Microsoft Intune / Endpoint Manager. — JAMF (for Apple device management). — MDM Solutions (Mobile Device Management).
Python JavaScript SQL Java PostgreSQL Git MySQL Linux TypeScript Jira C++ PHP Docker React Node.js ASP.NET GitHub Windows DevOps Azure Excel

Скиллы

Help desk
ServiceNow
Zendesk
Freshdesk
Active Directory
Azure AD
Group Policy (GPO)
Microsoft 365
Google Workspace
OneDrive
Dropbox
Fortinet
Palo Alto
BitLocker
MFA
DNS
DHCP
TCP/IP
LAN/WAN
VPN
Acronis
Macrium Reflect
Windows Backup
DM
Intune
SCCM
JAMF
PowerShell
TeamViewer
AnyDesk
VMware ESXi
Hyper-V

Опыт работы

User Support / Help Desk Officer
с 12.2023 |Motol University Hospital
Help Desk & Technical Support
, Active Directory, DNS, DHCP, GPO
, Microsoft 365, Exchange, Teams
, Fortinet & Palo Alto Firewalls
, Acronis, Macrium
, AnyDesk, TeamViewer
, OneDrive, Dropbox, Google Workspace
● Supporting 300+ staff with hardware/software issues in a 24/7 healthcare environment.
 ● Maintaining Windows 10/11 systems, hospital printers, PACS devices, and VPN connectivity.
 ● Managing Active Directory and Microsoft 365 accounts.
 ● Utilizing ServiceNow to resolve tickets within 2-hour average timeframe.
 ● Training staff in cybersecurity and collaboration tools. Key Achievement: Reduced hospital IT backlog by 50% in 3 months.
Head of Maintenance and Development
2022 - 2023 |Modern Vision Engineering Studies
Help Desk & Technical Support
, Active Directory, DNS, DHCP, GPO
, Microsoft 365, Exchange, Teams
, Fortinet & Palo Alto Firewalls
, Acronis, Macrium
, AnyDesk, TeamViewer
, OneDrive, Dropbox, Google Workspace
● Led IT infrastructure for office and client sites.
 ● Deployed Fortinet firewalls and VLAN configurations.
 ● Supervised upgrades and life cycle of hardware.
 ● On-site support for major technical projects. Key Achievement: Improved network uptime from 92% to 99.5%.
Maintenance Supervisor & Technician
2019 - 2022 |Arab Potash Company
Help Desk & Technical Support
, Active Directory, DNS, DHCP, GPO
, Microsoft 365, Exchange, Teams
, Fortinet & Palo Alto Firewalls
, Acronis, Macrium
, AnyDesk, TeamViewer
, OneDrive, Dropbox, Google Workspace
● Provided support for hardware diagnostics, RAID, BIOS, and dual-boot systems. ● Performed data recovery and business-critical restorations.
 ● Delivered system performance optimization across departments. Key Achievement: Recovered critical data valued at $100K.

Образование

Computer Engineering (Бакалавр)
2018 - 2022
Amman Al Ahliya Universit
High School Diploma – Office Equipment Maintenance
2016 - 2018
Abdul Hamid Shoman Industrial School

Языки

АнглийскийСвободно владеюАрабскийРоднойНорвежскийВыше среднего
PythonJavaScriptSQLJavaPostgreSQLGitMySQLLinuxTypeScriptJiraC++PHPDockerNode.jsASP.NETGitHubWindowsDevOpsAzureExcel