Infrastructure Development & Support: Oversee the development andoperational support of both internal and external cloud infrastructure in Azureand AWS, ensuring maximum system uptime and optimal performance. Process Automation: Automate common and repeatable processes, includingthe deployment of software and infrastructure, to enhance efficiency, reducehuman error, and expedite delivery. Existing Implementations Support: Provide robust support for existingimplementations, resolving technical issues promptly and efficiently to maintaina seamless experience for users. Continuous Improvement: Regularly review and refine processes andinfrastructure to increase reliability, reduce wastage, and promote anenvironment of continuous learning and improvement. Site Reliability Engineering (SRE) Support: Perform SRE activities in supportof both internal and external clients, ensuring system reliability, robustness,and scalability. I utilize a variety of tools and technologies to accomplish my tasks, includingbut not limited to: - Infrastructure as Code (IaC) with Terraform. - Creating machine images with Packer. - CI/CD with Github Actions and GitLab CI. - Developing and managing applications on Azure Webapps. - Data management with Azure SQL and Azure. - DatabricksImplementing security measures with Azure Firewall.

Project – working on 3 major projects as DevOps Engineer. Porject namescannot be disclosed because of confidentiality agreement. 1. Project: Most of the deployment was done via Powershell script and it wasorganized via Azure Devops Pipelines. It was 2 tiered architecture and Webapps were talking to Azure SQL DBs.Production environment had Azure Apigateway enabled and calls were loadbalanced between DBs. Production DBs were replicated. The technology stackincluded but not limited to: Azure Webapps, Azure SQL, Azure Apigateway,Azure Application Insights, Azure AD, Azure Devops, Powershell. 2. Project: Worked with big company providing solutons for Insuarancecompanies. The infrastructure was 80 % AWS, 20 % Azure. I did environmentmanagement as well as DevOps Support. Tools that I worked with include but not limited to: Dynatrace, AWS, AzureDevops, AWS S3, EC2, Load balancers, RDS, Azure SQL, Azure App service. 3. Project: I am working on a project with microservice architecture based onKubernetes which is deployed via Terraform onto Azure. I added logging andmonitoring via EFK stack and Prometheus/Grafana and did deployments of supporting apps (Gitlab, Artifactory, Sonarqube) via Helm. Pipeline was build and supported via Gitlab CI.

Working on different freelance projects. More than 20short and long term projects). Digital Samba (digitalsamba.com) – Implementation Engineer. - Working with different clients to maintain and customize their digitalconferencing platform. - The infrastructure was in a public cloud for most ofthe client. - The architecture is docker containers running in different servers: nginx webserver, frontend and backend as datastream server, recording andmediaservers in different capacity. Monk (monk.io) – Devops tester. - Validating the orchestration platform and deploying different solutions todifferent cloud environments (Azure, AWS, DO, GCP). Leadcookie and Contentalies (www.leadcookie.com, contentallies.com) – System administrator. - Managing AWS infrastructure for both companies.

NOC Engineer has the responsibility of monitoring On-Premise and CloudInfrastructure including network, servers, applications, etc. Moment the system malfunctions and throws the alarm then the NOC L1 engineers will have toquickly do a sanity check and validate if the alarm can be cleared immediately. If the issue cannot be fixed, then he needs to escalate the case immediately totherespective support teams. Job responsibilities: - Provide timely response to all incidents, outages and performancealerts. Categorize issues for escalation to appropriate technical teams. - Recognize, identify and prioritize incidents in accordance with businessrequirements, organizational policies and operational impact. - Collect and review performance reports for various systems, and reporttrends of different counters (e.g. Server, Application, Network, etc.) toassist senior technical personnel to predict future issues or outages. - Document all actions in accordance with standard company policies and procedures. - Notify third-party service providers of issues, outages and remediation status o Work with internal and external technical and service teams to create and/or update knowledge base articles. - Perform basic systems testing and operational tasks (network connectivity testing, script execution, etc.). - Support multiple technical teams in 24 x 5 environment operational environments with high up time requirements. Varied shift schedules may include day, evening or overnight hours. - DevOps CI/CD pipelines management.

- Effectively communicate with customers concerning technical, billing & general inquiries. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits via email, live chat, Twitter, Facebook and Google+. - Follow up with customers on readers' requests, bug-fixes and problems' resolutions. - Follow up with Net Promoter Score (NP) feedbacks. - Work closely with Customer Care Executives' team to troubleshoot issues and implement fixes.

- Checked received information about various sporting events with other sources. - Registered deviations discovered during the monitoring process. - Answered questions and provided information about various sporting events. - Provided relevant information to the supervisor about the work done. - Verifed the data sent, by contacting the information provider.