Project Kyndryl (Citrix Administration) January 2022 - July 2022. • Managing Service Requests / Incidents . • Citrix Director operations. • Ivanti AppSense operations. • Citrix Studio operations. • Active Directory, Group Policy management . • Technical documentations. Project IBM/Kyndryl (Legacy application migration) June 2020 – December 2021. • Application packaging with InstallShield Admin Studio 11.5 . • Microsoft Softgrid APP-V application creation. • Technical documentations.

Project European Parliament Luxembourg ( Application migration Windows 10 ) May 2017 – June 2020. • Application packaging with InstallShield Admin Studio 11.5 . • Microsoft Softgrid APP-V application creation. • Powershell scripting. • SCCM 2012 deployment. • Active Directory, Group Policy management. • Technical documentations.

• Application packaging with InstallShield Admin Studio 11.5. • Microsoft Softgrid APP-V application creation. • VBS, Powershell scripting. • Microsoft Windows Server 2008, Microsoft Windows Server 2012 Support. • Application testing.

Application packaging with InstallShield Admin Studio 9.5/10/11 and Altiris Wise Package Studio 8.0. Microsoft Softgrid APP-V application creation. General Windows infrastructure administration. Quality assurance of applications/images. Deployment of applications using SCCM, Radia, Tivoli. Application testing.

- Application packaging, testing, deployment and troubleshooting. - Application lifecycle management . - Citrix application profiling. - Microsoft Softgrid APP-V application creation. - General Windows infrastructure administration . - Desktop and laptop computer imaging and re-imaging using Ghosting software. - Installation and configuration of network, local and stand-alone printers. - Provided support for more than 50 clients on Windows XP/Vista/Server 2003/Server 2008 based. - Operating System as well as Citrix environment systems. - Provided analysis and consultation on software architecture through System Center Configuration Manager Server 2007. - Detected and solved software conflicts, environment and compatibility issues.

- On-site network installation and troubleshooting. - Remote desktop and server troubleshooting. - Provided phone and e-mail support for clients. - Installation and configuration of MS Office 2003/2007 and MS Outlook 2007/2010. - Backup administration and monitoring for clients with Asigra DS and Symantec Livestate backup systems. - Network and local printer installation. - Print server configuration, monitoring, and troubleshooting. - Administered network accounts, shared folders and assigned user rights in User Manager. - Desktop and laptop computer imaging and re-imaging using Norton Ghost 6.0.