Mirantis - General Electrics Dedicated Center Assessment

Current development and support processes assessment in accordance with CMMI model for gaps/weakness identification and following risk-based prioritisation and improvements

ITIL $ and VOCR: The Service value formula

White paper for Axelos - ITIL 4 authoring In ITIL® 4, organizations exist to create value for stakeholders. One of the most important stakeholders of any organization will be the customers of the products and services created and delivered by the organization. This paper provides a detailed illustration using fictional cases of the key elements of service definition and their relationships in IT management and non-IT domains. It is intended to facilitate a good understanding and successful application of these elements

ITIL Guiding Principles for Continual Improvement

White paper for Axelos - ITIL 4 authoring ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. This paper describes how the seven guiding principles embody the core messages of ITIL and of service management in general and how they support organizations in continual improvement at all levels.ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. This paper describes how the seven guiding principles embody the core messages of ITIL and of service management in general and how they support organizations in continual improvement at all levels.