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Регистрация: 26.08.2022

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DACAR Custom Car Interiors and Upholstery

Key achievements: - Signed 3 one-year dealer contracts which increased turnover by 30%. - Found new suppliers which cut expenses on materials by 20%.

LLC Nestlé Uzbekistan

− Analyzed the sales trend and identified factors, affecting product category development. − Defined clear and specific assortment, merchandising, pricing, and shelving strategies for retailers. − Developed Point of Sales Materials. − Budget monitoring & controlling on a monthly and annual basis. − Developed marketing activities - analyzed KPI, ROI, overall performance. − Reported on data and industry trends relating to trade categories. − Retail and Marketing Audit in the field. Key achievements: - Designed product catalog and merchandising standards for sales representatives. - Conducted distribution audit in Tashkent which increased sales in a channel by 7%. - Effectively systematized data of key account sales. - Conducted performance evaluation around Uzbekistan – grading of distributions.

JV LLC Milk House (PepsiCo)

- Built and led department out of 8 members. - Optimized the delivery/returns system. - Tracked of stock policy execution. - ABC-analysis of the customer base, research of the revenue dynamics, and identification of influencing factors. - Developed and implemented sales plan. - Created a trade marketing strategy and conducted promo campaigns. Key achievements: - Implemented new customer service system which automatized sales reps’ performance. - Developed sales reporting system which shortened working hour 4 times. - Created marketing campaign which cleared accounts receivable.

Скиллы

1C
Business Analysis
Excel (adv.) MS Project
Figma
Information Technology
Power BI
Power Point
Python (Pandas, Numpy, Matplotlib, Seaborn)
Sony Vegas
Sony Vegas
SQL
Video editing
Visual Studio

Опыт работы

Data Operations and Analytics Manager
с 12.2021 - По настоящий момент |NDA
.
- Leading the advanced analytics team in charge of turning data into business insights to scale operations, making customer onboarding more agile and efficient. - Driving change in retail organizations through advanced analytics to allow them making better decisions. - Automating recurrent customer tasks. - Performing advanced analysis to fully evaluate existing processes & customer journeys and improve product performance and optimization. Key achievements: - Designed and automated processing of initial data and integration data validation of new customers - decreased time to validate from a day to 20 minutes.
Customer Insights Analyst
08.2020 - 11.2021 |NDA
.
- Led more than 15 big data analysis projects while reporting directly to VP of Customer Success: analysis for upselling, churn, and renewal. - Developed measurements that shows the impact of Nextail on global customers. - Scaled the Customer Insights Initiative and worked on proof-of-concept projects.
Customer Onboarding and Operations Manager
12.2018 - 11.2021 |NDA
.
- Managed accounts (that operates 640 stores in total and worth USD 500 mln in annual sales) while onboarding new accounts for the company solving both technical and operational tasks. - Gathered customers’ insights for the further development strategy and worked directly with product & integration teams using the Kanban method to investigate customers issues. - Analyzed, investigated, and modeled customers’ performance data (stock & sales) using SQL and Pandas to offer data-driven business insights and used those insights to set up and optimize software functionalities. Key achievements: - Made autonomous several customers; cleared 6-month accounts receivable and extended the contract for a further 10 years; - Reduced customers complaints by twice by optimizing customer operations.
Head of Customer Service Department
04.2017 - 05.2018 |JV LLC Milk House (PepsiCo)
.
- Built and led department out of 8 members. - Optimized the delivery/returns system. - Tracked of stock policy execution. - ABC-analysis of the customer base, research of the revenue dynamics, and identification of influencing factors. - Developed and implemented sales plan. - Created a trade marketing strategy and conducted promo campaigns. Key achievements: - Implemented new customer service system which automatized sales reps’ performance. - Developed sales reporting system which shortened working hour 4 times. - Created marketing campaign which cleared accounts receivable.
Channel and Category Sales Development specialist
03.2016 - 04.2017 |LLC Nestlé Uzbekistan
.
− Analyzed the sales trend and identified factors, affecting product category development. − Defined clear and specific assortment, merchandising, pricing, and shelving strategies for retailers. − Developed Point of Sales Materials. − Budget monitoring & controlling on a monthly and annual basis. − Developed marketing activities - analyzed KPI, ROI, overall performance. − Reported on data and industry trends relating to trade categories. − Retail and Marketing Audit in the field. Key achievements: - Designed product catalog and merchandising standards for sales representatives. - Conducted distribution audit in Tashkent which increased sales in a channel by 7%. - Effectively systematized data of key account sales. - Conducted performance evaluation around Uzbekistan – grading of distributions.
Marketing specialist
07.2015 - 01.2016 |DACAR Custom Car Interiors and Upholstery (own company)
.
Key achievements: - Signed 3 one-year dealer contracts which increased turnover by 30%. - Found new suppliers which cut expenses on materials by 20%.
Assistant to CEO/Marketing intern
07.2015 - 10.2015 |OnTheList Private Club (Social network for Top Managers)
.
Key achievements: - Successfully finished the following projects: Opera Yard (Bolshoi theater artists on the roof), Welcome to St. Tropez (Open-air show/ beach party in autumn), Black Friday (business event on the roof). - Optimized website performance and increased its efficiency (↑ LTV +8% and ↓ CAC by -15%).

Образование

Business Administration & Economics
2014 - 2015
University of Passau (exchange program)
St. Petersburg School of Economics and Management
2011 - 2015
National Research University – Higher School of Economics
Faculty of World Economy and International Affairs
2007 - 2011
National Research University – Higher School of Economics

Языки

НемецкийСреднийАнглийскийПродвинутыйРусскийРоднойУзбекскийРодной