Majorel

• Conducted tailored internal trainings, identified training needs, and designed programs. • Prepared and managed training materials, evaluated training efficiency, and reported on progress. • Evaluated consultants' transactions, conducted coaching sessions, and supported customer service representatives. • Processed business and individual customer data responsibly, ensuring adherence to protocols. • Utilized existing quality reports to monitor performance and improve processes.

Majorel

• Managing a team of customer service representatives working on Microsoft Data Protection project. • Monitoring and enhancing team performance in terms of productivity, process efficiency, and adherence to schedules. • Analyzing and communicated performance indicators to both the team and management, ensuring transparency and alignment. • Providing administrative support, including creating schedules and supervising a 24/7 project.

Majorel

• As an Azure Getting Started Specialist, I provide support to Microsoft Azure customers through email and phone calls, assisting them in navigating the platform and addressing their inquiries.