● Administration and configuration of JIRA products. ● Configuration and automation for business and HR processes. ● Creating JIRA forms, request types for administrative and business processes. ● Providing user support for incidents and change requests. ● Administrating Jira users access rights, permissions, adjusting workflows. ● Creating Jira projects and configuring customer portals according to requests. ● Creating and maintaining user instructions and guidlines.

● Providing user support with incidents and change requests to local and international customers via e-mail. ● Phone, Helpdesk systems as Jira and Servicenow, remotely and on-site. ● Identified and solved hardware, software, network, VPN issues. ● Installed, configured and implemented POS systems (Windows based POS, receipt printers, Bar Code scanners, bank terminals, fiscal modules, cash drawers). ● Imaging of POS devices (Windows10). ● Communicated with dev Team to find most effective solutions to issues. ● Provided customers with instructions, to implement changes and installing updates. ● Communicated technical information to non-technical audiences through easy-to-follow explanations or demonstrations. ● Kept an accurate and up to date log of completed work, maintenance and repairs, sorting for accounting and legal purposes.

● Analyzed customer reported issues to bring up effective solutions regarding Back office in payment solutions and ecommerce. ● Identified problems and created reported to development team in Jira tickets. ● Worked closely with development team and DB admins to find best solutions. ● Delivered fix versions and new releases to customers verifying compatibility and providing setup instructions for smooth upgrades. ● Maintained and customer environments etalons base for testing purposes.

● Took part in developing PAYYAP ERP - white label product for Latvia market based on HansaWorld ERP. ● Worked closely with HansaWorld dev team in work sessions in Riga, Poland and Sweden. ● Took part in HansaWorld ERP software integrations with partner devices as Fiscal Module, Verifone bank terminal windows based POS machines, receipt printers. ● Made tests on new releases and reported bugs and change requests. ● Prepared and configured customer servers in cloud. ● Prepared and configured POS systems and Implemented POS solutions for customers. ● Provided technical support and service for customers.

● Provided technical support and consultations to agency employees in office and foreign representatives remotely. ● Prepared workstations for agency employees on-site and for foreign representatives. ● Acted as the first point of contact for issues raised by the end users. ● Provided technical support in conferences and agency public events - managed and provided support for the LogiTech Tap devices and Audio/Visual equipment in the meeting rooms. ● Was keeping track of technical resources, doing yearly resources follow-up. ● Fixed hardware problems, made inventory and infrastructure upgrades.