Provide first and second level contact and problem resolution for customer issues during fiber deployment (FTTH/FTTO) Maintain ticket update for all reported incidents Report and escalate complex issue to third level

Manage, repair, and support all computers and technology systems Log support calls on the helpdesk system(Oracle, Jira) and resolved with in SLA Maintain ticket update for all reported incidents Provide first & second level to end-user. And escalate incidents to Level 3 if needed Monitoring server

Manage, repair, and support all computers and technology systems Log support calls on the helpdesk system(ServiceNow) & Provide first & second level to end-user Installing and configuring end-user computer systems Maintain ticket update for all reported incidents Maintain and follow procedures Setting up user accounts, permissions and passwords Troubleshooting mobile devices : IOS and Android

Daily tapes back up: IBM TS3310 and AS400 Provide technical support onsite or via remote access systems Installing and configuring end-user computer systems Resolve call and identify the root cause of incidents and problems to ensure procative future management Setting up user accounts, permissions and passwords

Deployment and Migration computer on Win 7 to Win 10 Provide technical support onsite or via remote access systems Installing and configuring end-user computer systems Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements. Incidents management through GLPI

Visual media design and web content writing Management: Event project and fleet management project Computer ingineering services Configuration and installation of GPS devices for fleet tracking/management

Computer and network maintenance level 2 &3 Incidents management through GLPI Provide prompt and accurate feedback to end-users Provide network and support and general configuration Monitoring server : Windows Server 2012 Setting up user accounts, permissions and passwords

Computer and network maintenance level 1, 2 &3 Incidents management through GLPI Provide staff and clients with server support and general maintenance Monitoring server : Windows Server 2008/2008R2/2012 Perform low-level administrative duties: Domain and SSL Certificates Renewals Ensure that all IT helpdesk requests are actioned Configuration and installation of GPS devices for fleet management Active Directory Management Installing new software, new hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions and passwords