Project manager
с 05.2023 - По настоящий момент |Avenga
Dinamics 365, Business Central implementation and support,Azure Cloud
Project Manager
09.2021 - 05.2023 |Codeplicity
Confluence, Jira, Microsoft Outlook, Project Coordination, SAP Products
● Estimate scope.
● Assist in the definition of project scope and objectives and ensure technical feasibility.
● Accountable for overall execution, management, and delivery of a project (scope, schedule).
● Maintaining and monitoring project plans, project schedules.
● Maintaining the product backlog based on the product’s roadmap and project schedules.
● Supporting product increments at milestones.
● Ensure that the project is delivered on time, within scope and within budget.
● Tracks and reports project progress and necessary documentation.
● Responsible for the full lifecycle from project planning, effort estimations, resources allocation, schedule, risk analysis, and development tracking to project delivery.
● Manage project conflicts, challenges, and dynamic business requirements to keep operations running at a high performance.
● Documenting and following up on important actions and decisions from meetings.
Business Analyst / Project Manager
09.2019 - 09.2021 |Prozone
Confluence, Jira, Microsoft Outlook, Project Coordination, SAP Products
● Facilitate dependency analysis.
● Estimate scope.
● Optimize workloads.
● Executes project within given timelines to meet desired business objectives (consumer, financial, operational, etc.).
● Ensuring that projects are delivered on-time, within scope and within budget.
● Develop a detailed project plan to track progress.
● Identify, communicate, and mitigate project risks.
● Measure project performance using appropriate systems, tools, and techniques.
● Report and escalate to management as needed.
● Creation and maintenance of comprehensive project documentation.
● Provide monthly reports on projects’ completion, financial forecasts, and overall performance.
● Maintain project planning database(s).
● Manage all communications regarding project organization and status.
● Collection and analysis of project requirements in workshops with the client.
● Creating solutions and creating functional specifications that describe the required solution.
● Direct communication with the development team during the solution development phase.
● Business process modelling.
● Making sketches (mock-ups) for the development team.
● Establishing and maintaining relationships with clients.
● Organization of business tasks.
● Using Redmine project management web app to raise bugs, features, and support tasks.
● Using Selenium for producing automatic testing scripts.
Senior Technical Support / Team Lead
03.2017 - 09.2019 |Intens
Confluence, Jira, Microsoft Outlook, Project Coordination, ERP Software
● Providing guidance, instruction, problem solving and assistance to less experienced team members.
● Developing project plans, goals, and budgets; identifying resources needed.
● Developing schedules and methods for measuring results.
● Guiding and performing strategic analysis for the project.
● Organizing and managing all phases of the project to ensure on-time completion.
● Assembling and coordinating project team members; assigning individual responsibilities.
● Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
● Planning and overseeing the preparation and dissemination of project communications.
● Providing technical support for proprietary software products work with customers and development team on long-term international projects.
● Provide capabilities to solicit input from users, handle major and minor bugs and software enhancement requests.
● Aid support of software products by identifying cause of reported defects.
Senior Technical Consultant
04.2016 - 03.2017 |Technology One
Microsoft Outlook, Win2000, Office 97 Suite, Office XP, Windows 2003, Windows XP
● Application administration.
● Report, Alert and Workflow development.
● Business Intelligence (BI) development.
● Scheduled event assistance (e.g. EOM, EOFY, Payroll & Rates Processing).
● Configuration changes and testing.
● Application update installation.
● Database management.
● Disaster recovery and backup management.
● Application audits.
Finance Systems Analyst
05.2015 - 04.2016 |Ramsay Health Care
Microsoft Outlook, SAP Products, ERP Software
● Using SAP ERP in conjunction with MS SQL Server, TM1, MS Visual Studio and Excel with reports & tools built for Ramsay & tailored to the locality.
● Provide support to technology to assist in development of functional requirements and maintenance of functional specifications.
● Work with application developers and users to ensure business requirements are understood and met.
● Act as interface between technology teams, support teams and the financial services department.
● Integration problems and testing upgrades/bug fixes as needed.
● Perform, monitor, and track system administration controls; assist with internal and external audit request.
● Documentation and training.
Systems Application Engineer
11.2014 - 04.2015 |LMG Marketing
Confluence, Microsoft Outlook, Oracle Retail Suite, ERP Software, Jira, SQL, Crystal
● Application support of all in-house systems.
● Remote technical support for National clients such as national logistics client and the hospitality industry, identify, diagnose, and resolve IT issues and requests using remote desktop technologies.
● All user and desktop support.
● Asset management for whole company and partners.
Business Analyst
09.2014 - 11.2015 |Karingal
Confluence, SQL, Microsoft Outlook, MS SQL Server, ERP Software
● Defining, analysing, and documenting requirements.
● Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
● Troubleshoot application errors escalated from service desk and fix data integrity issues utilizing SQL scripting to query application data for advanced troubleshooting.
● Finance One support Supporting Karingal Finance Department with processing errors & system errors (Accounting and General Ledger Support).
● Retail One Supply Chain.
● Providing support and user training around Point of Sale (POS) software products.
● Working on MS SQL Server.
● Creating and maintaining data integrity health checks, existing stored procedures, functions, and advanced SQL queries.
● Provided support for many internal and external applications.
Senior Application Specialist
10.2007 - 09.2014 |The Good Guys
Confluence, Microsoft Outlook, Oracle Retail Suite, ERP Software, Jira, SQL, Crystal, ERP
● Troubleshoot application errors such as Oracle retail suite and other internal and external software.
● Resolve data integrity issues escalated from service desk and fix data integrity issues.
● Creating and maintaining transaction and data integrity health checks, existing stored script procedures, functions, and advanced SQL queries.
● Validating transactional data, monitor alerts, health checks.
● Data fixes – Inserts, creation, updates, deletes.
● Monitoring and Administration of all prod and non-prod environments including oracle database, Oracle applications, POS, Retail one, TGG apps and Data-ware house.
● Deployment of release notes into non-prod environments.
● Refreshing non prod environments.
● Monitoring UC4 batches.
● Perform backup role for defect and release management.
● HP Quality Centre (creating test plans, test cases and scenarios, logging defects and testing defects and fixes).
● Functional testing, User Acceptance Testing, Load Testing, Integration testing and End-to-end testing.
● Use of Jira- bug tracking tool.
● Developing database SQL queries to extract appropriate data required for reporting.
● Designs and maintains Crystal reporting and data extraction procedures, creation of new and maintaining existing stored script procedures, functions, and advanced SQL queries.
● Participate in the testing and implementation of new and existing systems and products and participate in upgrades.
● Monitoring actual B2B EDI transactions between TGG, IPT & the supplier to ensure transmissions are successful.
● Master Data Administration - New Good Guys store creation through ERP and maintenance existing stores, Merchandise and Organizational Hierarchy Administration.
● Maintain the Knowledge Base.
● Participates in after-hours support roster.
Achievements:
● Actively Involved in company transition from Technology one retail suite to Oracle retail suite including all file and data migration, testing ,implementation , store rollout and companywide training.
Service Desk Analyst
06.2005 - 10.2007 |Sensis
Microsoft Outlook, Office 2003, Windows 2003, Windows XP, Citrix, VPN, ADSL
● Provide first level service support to Sensis staff and external clients such us Trading Post.
● Provide support to Office 2003, Windows 2003 and Windows XP.
● Provide support to MS Outlook.
● Printer management.
● Provide support to Workstations, Laptops and Tablets.
● Provide support to PDA-s, scanners and other peripherals.
● Providing support for Department od Sustainability and Environment (DSE)and Department of Primary Industry (DPI) - 2000 + users.
● Providing 1st Level support for Remote Access to the network to all users including Citrix, VPN, Domestic Dialup, Domestic ADSL and Wireless.
Technical Support Specialist
03.2000 - 09.2003 |Victoria Legal Aid
Microsoft Outlook, Win2000, Office 97 Suite, Office XP, Windows 2003, Windows XP, Lotus Notes 5/6.5, Novell, Citrix, ADSL
● Providing support for Department od Sustainability and Environment (DSE) and Department of Primary Industry (DPI) - 2000 + users.
● Providing 1st Level support for Remote Access to the network to all users including Citrix, VPN, Domestic Dialup, Domestic ADSL and Wireless.
● Working mainly on Novell, Windows and Citrix Platform.
● Go through Remedy calls and resolve or escalate to Level 2.
● Provide support for Lotus Notes 5 and 6.5.
● Provide support to Win2000, Office 97 Suite, Office XP, Windows 2003 and Windows XP.
● Provide support to PDA-s, printers, scanners and other peripherals.
