Hcl Technologies

As a part of the P&G team, My role involves: ● Monitoring and handling Service Requests and Incidents within SLA. ● Getting updates on Hardware and OS troubleshooting performed by Site Services globally. ● Creating tickets for Application support. Microsoft OS patch updating. ● Update CMDB tool for Assets Management. PC for new hire and Replacement of PC other IT assets. ● In addition, dispatching engineers to clients’ sites for providing support required. ● Client Handling Experience at Client’s Site.

Hcl Technologies

As a part of the P&G team, My role involves: ● Monitoring and handling Service Requests and Incidents within SLA. ● Getting updates on Hardware and OS troubleshooting performed by Site Services globally. ● Creating tickets for Application support. Microsoft OS patch updating. ● Update CMDB tool for Assets Management. PC for new hire and Replacement of PC other IT assets. ● In addition, dispatching engineers to clients’ sites for providing support required. ● Client Handling Experience at Client’s Site.

Starling Institute, Mahendergarh

My role involved: ● Coordinating and monitoring teamwork. ● Guide team as Team Lead. ● Developing strategies for delivering Language and Communication services to the clients. ● Monitor quarterly and annual service goals. ● Trainer for newcomers/hires for providing our services in various schools and colleges. ● Representative while dealing and handling clients.