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Регистрация: 05.06.2024

Keldibek Kurmangaliyev

Специализация: Technical Support Engineer

Портфолио

Alfa Bank Kazakhstan

● Facilitating daily standups, sprint planning, meeting with stakeholders. ● Documentation of requirements, internal processes of team.

Norsec Delta Projects

● Participated in development of application for Competency Development Group: - App is for enabling assessment of production procedures’ criticality, including preparation of documentations and procedures. - Communication with stakeholders to gather requirements. - Documentation of requirements in form of epics/user stories in Product backlog. - Development of app in low-code platform MS PowerApps. ● Sent to decommission 2 applications after reviewing their business purpose. ● Performed alternative analysis of 5 potential stakeholders which included conversation with representative, conducting and facilitating sessions and analysis of their offers. ● Presented potential solutions to internal stakeholders.

Profitero

● Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to the appropriate internal teams. ● Documentation of processes in the form of knowledge base tech notes and articles.

Скиллы

Power BI
MySQL
Jira
ServiceNow
PHP
HTML/CSS

Опыт работы

Technical Support Engineer
с 05.2022 - По настоящий момент |Profitero
Power BI, MySQL, Jira, ServiceNow
● Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to the appropriate internal teams. ● Documentation of processes in the form of knowledge base tech notes and articles.
Product Owner
01.2022 - 04.2022 |Alfa Bank Kazakhstan
HTML, CSS, PHP
● Facilitating daily standups, sprint planning, meeting with stakeholders. ● Documentation of requirements, internal processes of team.
Application Support Engineer
03.2020 - 12.2021 |Norsec Delta Projects
MS PowerApps
● Participated in development of application for Competency Development Group: - App is for enabling assessment of production procedures’ criticality, including preparation of documentations and procedures. - Communication with stakeholders to gather requirements. - Documentation of requirements in form of epics/user stories in Product backlog. - Development of app in low-code platform MS PowerApps. ● Sent to decommission 2 applications after reviewing their business purpose. ● Performed alternative analysis of 5 potential stakeholders which included conversation with representative, conducting and facilitating sessions and analysis of their offers. ● Presented potential solutions to internal stakeholders.
Service Desk Engineer / Analyst
07.2018 - 03.2020 |Norsec Delta Projects
Excel, ServiceNow, Remedy
● Generated weekly report on teams’ performance using Excel, ServiceNow, Remedy.
IT Infrastructure Support Engineer
09.2017 - 01.2018 |Middle state school
Power BI, MySQL, Jira, ServiceNow

Образование

Computer Science (Бакалавр)
2013 - 2017
Suleyman Demirel University

Дополнительное образование

Business Analysis
По 2022
EPAM
Product/Project Management
По 2020
Kolesa Group

Языки

ТурецкийБазовыйРусскийСвободно владеюАнглийскийВыше среднего