BSS Transformation for Tier 1 Telco CSP

Lead of design rollout for operating companies in Telco group. Successful adaptation of design blueprint. Requirement collection and management of customer expectations in simplification journey conceived in group HQ.

Presale Project for Tier 1 Telco network virtualization

Senior Fulfilment responsible for multiple presale teams aimed to deliver submission packs for 30 sites (Data Centers) in eight countries. Project lasted for five months.

CRM Project in Transformation Program of Swedish Telco

Project/Delivery management of CRM component in huge transformation program. I had one local (in-house) and two subco teams to deliver the expected outcome in 18 months from start. Program led/stipulated intensive customization and configuration of vendor's software after "unpacking" it in OOTB form.