WeGoTrip

● Optimized communication and task management for cross-functional teams using Slack and ClickUp, improving project stage awareness and reducing miscommunications. ● Successfully executed partner integration projects, which led to a 30% growth in the customer base and increased sales. ● Implemented automated solutions (parsers, auto-purchase bot) and optimized the tour placement process, reducing the support team's manual work by 60% and the time required to upload a tour from 30 to 10 minutes. ● Developed and organized corporate standard documentation using ClickUp, Miro, and Figma, improving collaboration between departments. ● Managed the project backlog and in collaboration with the product owner updated Gantt charts, improving coordination and deadline adherence.

JTI

● Led the SailPoint SecurityIQ transition project, speeding up account activation and improving system efficiency. ● Managed the transition and onboarding of a new team in Asia and India, coordinating 30 analysts and receiving an award for outstanding support. ● Integrated Microsoft Teams Room, ensuring secure and stable system performance. ● Managed a distributed team of 18, tracking KPIs and developing strategies to achieve project goals. ● Developed a three-week training program, enhancing onboarding efficiency and optimizing resources. ● Resolved over 3,000 incidents in ServiceNow, boosting user satisfaction and reducing downtime. ● Automated IT notifications via Microsoft Forms, streamlining communication and cutting manual tasks. ● Created and maintained a knowledge base in ServiceNow, improving knowledge management and issue resolution. ● Ensured WAN, LAN, and VPN stability and security, managing devices through Microsoft Endpoint Manager. ● Reduced L3 support workload by 70% with advanced permissions in Active Directory and Exchange Online. ● Trained and onboarded 5 new agents, enhancing team performance.

PATH

● Participated in the development of a web platform for parents of children with speech delays, creating an ecosystem that includes a forum, access to specialists, and interaction with AI. ● Conducted a comparative analysis of platforms and chose Redmine for customization to meet project goals, reducing platform costs. ● Built a task management system using a Kanban board and Gantt chart for process visualization, ensuring effective planning and task execution control. ● Facilitated regular stand-ups, retrospectives, and 1-1 meetings, which improved work transparency, motivation, and team collaboration. ● Managed a cross-functional team of 20 people, successfully applying Agile, Scrum, and Kanban methodologies, as well as Redmine tools for project tracking and management. ● Represented the team during the hiring process, collaborating with HR to build a strong team aligned with project goals.