Access Bank Nigeria

• Address customer service enquiry in a timely and accurate fashion. • Delivery of high level of customer service (Quality) over the phone. • Escalation of complaints to the appropriate team/unit for complete resolution. • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. • Achieved customer satisfaction rating of 90% within six months. • Exceeding corporate target.

Tek Experts Nigeria

• Delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Zenith Exhibitions Limited

Responsibilities: • Telesales. • Procuring a targeted list of new business prospects (especially MSMEs). • Managing a designated group of existing accounts. • Cultivate strong relationships with team, clients, vendors, partners and senior stakeholders using a modern sales and consultative approach. • Achieving and exceeding revenue targets (both personal and event targets). • Undertaking research to understand the market objectives, aims and ambitions of your client base. • To work closely with and within each department to identify its aims, objectives and requirements. • Tailor opportunities available, creating strong partnership propositions. • To identify new sales opportunities and develop them into long-term relationships. • Work closely with other departments, content, marketing, and sales to operate as one team. • Open to taking on leadership and support of leadership roles on occasion. • Open to mentoring others. • Attend events and liaising with exhibitor and sponsor clients onsite to ensure that their contract is fulfilled, and all their concerns and needs are addressed, in addition to executing renewals / rebook campaign.