● Conduct Fit Gap Analysis to identify market specific requirements. ● Close Collaboration with PO , Client Architect and Business Consultants to understand current and future WoWs (Ways of Working) of 4 markets (Sweden, UK, Germany and Denmark). ● Participate in Agile events like PI Planning, Sprint Planning, Sprint Retrospective, Budget Planning, Inspect and Adapt, Sprint Refinement. ● Introduced Development Check in, Production Go/No Go with Development Teams, Deployment Readiness bi-weekly with PO,Test Manager. ● Provide Demos of the implemented features during PI. ● Analyze and suggest tools to be used for particular features. ● Organize/Manage Delivery approach, Release plans, Support Processes. ● Driving UAT(Train the Trainer) alongside Test Manager and Business Consultant. ● Design and Implement important Features of the Project (SAP Integration, Service Cloud MVP, Data models, CTI Integration, SAP Integration, S-Docs). ● Improved handling of Calls by designing and developing the Automation of Phone calls for Call Center saving 80 % of clicks of Call Center Agents. ● Represent Development Team from Accenture while discussing Budget and Road Maps for coming releases with PO, Scrum Master. ● Support Go-Live and Hyper Care period across Euro zone by being present onsite during Market Go -Live events. ● Advocate Best Practices across the development team and organization. ● Create Training Materials to train the Super Users, Technical documentations like Design Document, Architectural Flow, Deployment Documents required in the project. ● Estimation of technical requirements to help plan deliveries. ● Design and demo AI/Einstein iniatives of Salesforce in project and Accenture Level. ● Design and work on Salesforce Knowledge Management. ● Plan & Control own and mentor team’s work stack. ● Manage HOTO after every Release/PI. ● Salesforce AI Lead for Accenture Baltics.

● Involved in Requirement gathering, technical spec preparation, sprint planning and deployment planning. ● Run the Proof of Concepts with various Stakeholders. ● Prepared technical documentations like Design Document, Architectural Flow,Issue tracker, etc required in the project. ● Conduct technical process reviews, drive UAT and work in partnership with the test and business consultants. ● Perform peer reviews and code reviews. Contribute to Salesforce COE initiative. ● Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Asynchronous APEX and Lightning Components. ● Experience designing system architecture and maintaining wire frames. ● Worked on Integration with Zoom, Zen Hub, GitHub, Slack and Zoom. ● Involved in Client Engagement,Project Management,leading the cross functional teams of Developers, Testers and External Development Contractors.

● Experience in Administration, Configuration, Implementation and Customization with Salesforce platform. ● Spearheaded Development (Apex, Apex Triggers, Asynchronous Apex, Visual force Pages) of various enhancement tasks/user stories. ● Involved in Sandbox Refresh activities. ● Integration of Salesforce with In house tool to retrieve data and display in Salesforce. ● Ability to effectively work in a multi-location team environment. ● Authoring security controllers to users by using Profiles, Roles and Permission Sets, Process Builder and Org-Wide settings. ● Implementation of Sales Cloud and Communities Page for Health Care Project. ● Single point of contact for development related task and led team of 4 Developers.

● Proficient in creating Objects, relationships, Page Layouts, Record Types, Formula fields, Roll up Summary fields, Validation Rules, Workflow and Approval Process. ● Ability to effectively work in a multi-location team environment. ● Testing of CPQ Functionalities. ● Test highly integrated system consisting of Master Data, SQL DB, Cognos, Salesforce. ● Creating Business Intelligence Reports from Cognos (Sales, Pipeline, Forcast reports) and testing it with Salesforce.