• Lead the team responsible for providing data analysis for client delivery leaders • Created from scratch and managed reporting portfolios (including billing and financials, productivity and operational analytics and all client value add reporting) for 15 accounts • Proactively informed leadership team on arising business risks and opportunities. • Streamlined, documented in step-by-step instructions, and automated production of regular reports cutting amount of workload. • Provided guidance and training for reporting and business analysts.

• Maintained and improved bi-weekly, monthly, and quarterly KPI reports for VP, SVP, and CEO level to provide better insights, getting more information from the same data. • Documented, streamlined and automated production of regular reports cutting amount of workload and excluding human errors where possible. • Conducted analysis of major stats and customer survey responses to improve customer satisfaction and provided specific feedback to customer support directors and managers. • Proactively worked with Sales and Renewals teams and developed new reports that helped them to identify new opportunities and make their sales pitches more convincing.

• Developed and maintained regional subscriber forecasts to facilitate infrastructure planning and customer support planning activities • Collaborated with Finance team to support development of monthly latest estimates and annual budget forecasts • Delivered KPI reports and forecast updates on daily, weekly, monthly, and quarterly basis to internal stakeholders including VP level • Provided ad hoc reports on inventory, shipments, and sell-through including different forecast scenarios • Developed shipments forecasts for specific product lines and measured sales performance against forecast to ensure timely communication and decision making regarding manufacturing and supply • Supported product managers and price managers with customized Excel-based tools

• Produced quarterly forecasts for a five-year term involving extensive data sets and forecast assumptions • Developed detailed forecasting models for Canadian personal computer and mobile phone markets by integrating various demand/supply data sources including primary research and statistical data • Supported customer requests for analysis on their products • Introduced web-scrapping technologies for accurate tracking of new products and prices • Collaborated with Europe-based team on development and implementation of forecasting software and framework; provided support and training for colleagues • Was awarded for Business Development and as a Team Player

• Maintained quarterly forecasts and provided reports on different IT markets • Collaborated with retail chains, distributors, and manufacturers to refine shipment estimates and forecast trends • Authored and co-authored quarterly forecast update reports on Russian market