General Traders

● Assisted technical manager in day-to-day tasks. ● Provided L1 support to customers. ● Managed and maintained office documentation (SLA’s, invoices and Complaint book).

Ovextech

● Installed and Configured routers, switches and Firewalls. ● Provided L1 and L2 support as required to the stakeholders. ● Installed Web servers and operating systems (Linux & Windows). ● Provided Hardware support (Laptop, Desktop, Printers and Servers).

Federal Government of Pakistan

● Defined and managed scope, schedule and cost of the project. ● Created project management plan using project management tools like MS project. ● Defined project strategy and delegated tasks as per capability. ● Managed conflicts and changes to ensure smooth functioning of projects. ● Assessed team performance, recommended appraisal and necessary training. ● Closely monitored the stakeholder engagement and Project status. ● Designed SOWs, attending bidder conferences and finalizing the contract. ● Ensured smooth function, delivery of projects objectives and obtained formal approval of deliverables. ● Achieved the deliverables in designated schedule and budget. ● Identified potential risks, developed risk mitigation strategies, and implemented strategies when appropriate. ● Assess and evaluate project metrics and trends. ● Imparted training on project management, information technology, and office administration. ● Provided guidance in formulating standard operating procedure (SOP) and user manual.