● Led the development of a digital wallet initiative, increasing digital client acquisitions by 48% annually in retail business banking. ● Revolutionized the electronic FICA process, enhancing digital customer onboarding via smartphone integration. ● Implemented a batch processing feature for cash outs, enabling transactions to any mobile number and enhancing user accessibility. ● Designed a comprehensive automation framework for testing e-commerce services, ensuring robustness and efficiency. ● Developed an AI-powered customer service assistant and product curator, using OpenAI technology, improving interface efficiency and user experience. ● Directed the Backend team for the e-commerce platform, setting strategic technical and operational directions.

● Directed the MS Dynamics integration for Project Compass, leading to the decommissioning of De Beers Group mainframes internationally. ● Executed bespoke Operational Health & Safety ERP Integration for the Royal National Lifeboat Institute. ● Established an integration framework for MS Dynamics, facilitating enterprise-grade extension and ETL functionality. ● Initiated a machine learning-based backend for translating voice commands into microservice requests in 2015. ● Engineered a MS SQL extension using CDC to enhance data analytics capabilities through the Elastic (ELK) stack.

● Championed major development projects, overseeing mobile development and enterprise solution architecture. ● Recognized as Employee of the Year and Employee of the Quarter for innovation in mobile technology and operational excellence. ● Orchestrated large-scale integration projects and technical workshops, enhancing BPM and ECM solutions.