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Регистрация: 06.06.2024

Lloyd Lee Jin Fa

Специализация: Founder / Business Owner

Портфолио

Westpac Banking

Handling a wide spectrum of sectors, Private banking, Corporate banking, FI/Brokerages and Misc. Project manager entrusted me with important scope that requires my participation in meetings with the Head of compliance from SG and HK region and establishing cross borders standards. ● Performing KYC remediation for the multiple sectors of clients, including FATCA, WorldCheck name screening, third party site screening, documentation requirement evaluation for KYC and AML/CFT requirements. ● Dealing with HNW, PEPs and FIs ● Process development for Brokerages and working with Head of Compliance both SG and HK and their respective teams. ● Sharing my experiences of various industries to the team of fresh grads and guiding them to see in different perspectives of scope in various scenarios. ● Relationship building with Front office and other business units to ensure cohesion and efficiency of work deliverance. ● BAUs standards to be adhered to and constantly acting as a bridge between manager and team mates for close relationship and expectation management. ● Scrutinizing current practice and data values and working with teams to do a thorough account clean up. Achievements: ● On the 1st month at work, I was tasked to establish Brokerage onboarding standards as the bank does not have any, project manager entrusted to me alone and I managed to deliver with great results. ● Held meetings with the Heads and successfully achieved acknowledgement and approval for the new requirements. ● Only Contract Analyst at a all VPs and Head Change Control Management committee. ● The Headhunter from Hydrogen Group had given me feedback that I was highly appraised by my Project Manager.

Standard Chartered Bank

● Analyzing hit up cases for transactions that are suspicious, excess of country given limits, irregularities in spending patterns etc. ● Assist Financial Crime Investigation Officers in conducting investigations on accounts for money laundering, terrorist funding, account dealing with sanctioned country or tax evasion activities. ● Collaboration with teams to access restricted systems such as Worldcheck to investigate suspected accounts with suspicious activities transactions. ● Conducting periodic reviews on Retail Mass Market accounts on KYC and CDD (Customer due diligence) on standard level, enhance level as well as mandatory enhanced level. ● Assistance on screen of Politically Exposed Personnel accounts. ● Provide support to the case makers and function as the caller role to contact clients or the relationship managers to obtain information on those hit up cases. ● Evaluation and suggest business continuity or exit of client accounts. ● Clearing backlog cases with aging cases of more than 100 days aging. ● Freezing and unfreezing of accounts. ● System migrations and other ad hoc projects undertaken as and when deem necessary. Achievements: ● Commendation from Financial Crime Investigation Unit and by my department senior manager on providing detailed investigation conducted on a group of suspicious accounts that seems to be related. ● Achieve a high level of clear rate and successfully assisted the team to clear all backlogs within the first 2 weeks of employment. ● Commendation from team leader on working efficiencies. ● Due to our teams chemistry and efficiency, we took up 2 more reviewing projects that deals with Priority Banking clients and SME. ● Successfully gained recognition of capabilities in work despite no direct prior background in compliance or KYC CDD middle of back office and applied knowledge acquired from previous roles. ● Invited to join Standard Chartered Singapore Basketball team.

TKO Japan

● Successfully launching the brand TKO Japan in Shizuoka, product is a Singapore manufacturer Electric Surfing Jetboard that is the first in Japan to get approval from the authorities. ● Attending meetings with the Singapore makers and Japanese authorities, I was able to translate all Japanese requirements such as IEC/JIS/PSE/ISO9001/CE/UN38.3 into english and vice versa. ● Creating workflow from scratch, point of sales procedures, documentation, safety, compliance and all related contracts to end users be it Rental B2B or Direct sales B2C. ● Managing budget vs marketing and ads as well as live demo experience events. ● Ensuring the Japanese translation does not go off tangent with the original english intention. ● Finally working with Japan’s Crowdfunding firm, successfully launch the campaign and debut in Japan.

Скиллы

AS400
CRM
Citrix and applications
MS Office
Google Office Suite
Bloomberg Terminal
Aexeo
Project Management

Опыт работы

Founder / Business Owner
с 04.2023 - По настоящий момент |Lloyd’s Consulting
AS400, CRM, Google Office Suite
1. Business Consultancy for overseas clients who wishes to enter Japan: ● Successfully bridging Singapore lancet manufacturer into Japan based US pharmaceutical company ● Created workflow and discussions with the authorities to understand the requirements. Transforming the qualitative requirements in Japanese by the authorities into simple understandable English for the business owners so as to facilitate them in producing the required documents and tests to move forward. ● Managing timeline and critical points to ensure timely updates of status and pushing the success of the business venture of the two companies. 2. TKO Japan ● Successfully launching the brand TKO Japan in Shizuoka, product is a Singapore manufacturer Electric Surfing Jetboard that is the first in Japan to get approval from the authorities. ● Attending meetings with the Singapore makers and Japanese authorities, I was able to translate all Japanese requirements such as IEC/JIS/PSE/ISO9001/CE/UN38.3 into english and vice versa. ● Creating workflow from scratch, point of sales procedures, documentation, safety, compliance and all related contracts to end users be it Rental B2B or Direct sales B2C. ● Managing budget vs marketing and ads as well as live demo experience events. ● Ensuring the Japanese translation does not go off tangent with the original english intention. ● Finally working with Japan’s Crowdfunding firm, successfully launch the campaign and debut in Japan. Other services: ●Financial Coaching. ●Language services from translation and interpretation to Eikaiwa(English speaking class). ●Projects investments.
Founder / Business Owner
12.2018 - 04.2023 |Space Advent Interior
Bloomberg Terminal, Aexeo, Project Management
● Team management - Managing a team of talented Interior designers (ID). ● Supplier liaison - Procuring materials and manpower for the IDs to execute their projects. ● Project feasibility studies - Ensuring the ID does not over promise or take on unrealistic projects, profit vs cost discounting. ● Project management - Timeline management, budget management and manpower management. ● Oversee overall operations between Interior designers and contractors. ● Ensure deliverables to Clients are on time. Company closed due to impact of Covid19 and long term relocation in Japan.
Director
06.2017 - 10.2018 |Vine and Branch Pte
Project Management
Managing the exit of the existing businesses: ● As the original owner is retiring due to health issues, I went in as interim CEO to ensure the change management process and exit management are being executed properly. ● Jobscope entails termination of contracts with suppliers, manpower layoffs, system decommissioning, accounting balancing, reporting for any miscellaneous. ● Ensuring all of the company’s financial health and condition are fit for handing over process to new owner.
Operations Manager
09.2016 - 06.2017 |GT Dollar
AS400, CRM, Bloomberg Terminal, Aexeo
Heading the Card Operations and setting up the crucial compliance procedures/guidance/department. I’ve positioned myself as the problem solver in the company along with the fabulous team work within the company. “There is nothing too difficult to solve” to approach every obstacle that comes along the way. Despite being in the company for a short period of time, I was able to solve critical issues such as the Sales team’s process. Acting as the bridge to take note of all the feedback within departments to the IT development team thus enhances the user experience of the app. Always happy to assist even If it may not be related to cards, and serve also as one of the go to person/advisor for different issues or idea generations. Happy to be part of this Fintech firm and doing something different from my usual stint in the banks. ● Management of card operations with a team of 6. (Customer service, data management, admins, trainers). ● Being the sole key person with the knowledge of KYC/AML/CDD/Compliance, my key role is to gear the company towards complaint with MAS and world wide requirements. ● Management meeting and reporting. ● Advisor in various aspects to the Business Development team as well as other functions of GT Group. ● Setting up the entire card operations function along with KYC and compliance framework. ● Headcount, budget and workflow planning. ● Fraud and chargeback related matters investigations and resolutions. ● Working with vendors to roll out brand new payment and cards products with exposure and tap on existing knowledge within the various sectors. (IT, Finance). ● Standing in as the Deputy of my COO whenever he is out of office. Achievements: ● Saved company a total cost of SGD20000 on my first month of service. ● Developed a lean operation procedure. ● Set up a brand new card channel (Mastercard). ● Created basic compliance guidance framework from scratch to implementation.
Analyst
2015 - 2016 |Westpac Banking
CRM, Citrix and applications, Google Office Suite
Handling a wide spectrum of sectors, Private banking, Corporate banking, FI/Brokerages and Misc. Project manager entrusted me with important scope that requires my participation in meetings with the Head of compliance from SG and HK region and establishing cross borders standards. Job Scope: ● Performing KYC remediation for the multiple sectors of clients, including FATCA, WorldCheck name screening, third party site screening, documentation requirement evaluation for KYC and AML/CFT requirements. ● Dealing with HNW, PEPs and FIs ● Process development for Brokerages and working with Head of Compliance both SG and HK and their respective teams. ● Sharing my experiences of various industries to the team of fresh grads and guiding them to see in different perspectives of scope in various scenarios. ● Relationship building with Front office and other business units to ensure cohesion and efficiency of work deliverance. ● BAUs standards to be adhered to and constantly acting as a bridge between manager and team mates for close relationship and expectation management. ● Scrutinizing current practice and data values and working with teams to do a thorough account clean up. Achievements: ● On the 1st month at work, I was tasked to establish Brokerage onboarding standards as the bank does not have any, project manager entrusted to me alone and I managed to deliver with great results. ● Held meetings with the Heads and successfully achieved acknowledgement and approval for the new requirements. ● Only Contract Analyst at a all VPs and Head Change Control Management committee. ● The Headhunter from Hydrogen Group had given me feedback that I was highly appraised by my Project Manager.
Analyst
06.2015 - 09.2015 |Barclays
CRM, Citrix and applications, Google Office Suite
Principle Client Onboarding - Investment Banking: ● Majority of the project cannot be mentioned due to the nature of the project. ● Keeping abreast of all legal entities' request status and coordination with business units to ensure the smooth flow of transitions between various milestones. ● Daily/Weekly reporting and conference meeting to realign prioritization of requests. ● Stakeholder management and understanding various constraints. ● Ensuring 100% data accuracy in the tracker and up to date on all events happening in each case. ● External client management are at times required. ● Dealing with both internal and external clients, the need to understand a high level overview of the get go is vital. This role requires me to take up the responsibilities and own every bit of the information and stewardship by virtue for excellence deliverance.
CDD Analyst
09.2014 - 05.2015 |Standard Chartered Bank
CDD, Worldcheck
● Analyzing hit up cases for transactions that are suspicious, excess of country given limits, irregularities in spending patterns etc. ● Assist Financial Crime Investigation Officers in conducting investigations on accounts for money laundering, terrorist funding, account dealing with sanctioned country or tax evasion activities. ● Collaboration with teams to access restricted systems such as Worldcheck to investigate suspected accounts with suspicious activities transactions. ● Conducting periodic reviews on Retail Mass Market accounts on KYC and CDD (Customer due diligence) on standard level, enhance level as well as mandatory enhanced level. ● Assistance on screen of Politically Exposed Personnel accounts. ● Provide support to the case makers and function as the caller role to contact clients or the relationship managers to obtain information on those hit up cases. ● Evaluation and suggest business continuity or exit of client accounts. ● Clearing backlog cases with aging cases of more than 100 days aging. ● Freezing and unfreezing of accounts. ● System migrations and other ad hoc projects undertaken as and when deem necessary. Achievements: ● Commendation from Financial Crime Investigation Unit and by my department senior manager on providing detailed investigation conducted on a group of suspicious accounts that seems to be related. ● Achieve a high level of clear rate and successfully assisted the team to clear all backlogs within the first 2 weeks of employment. ● Commendation from team leader on working efficiencies. ● Due to our teams chemistry and efficiency, we took up 2 more reviewing projects that deals with Priority Banking clients and SME. ● Successfully gained recognition of capabilities in work despite no direct prior background in compliance or KYC CDD middle of back office and applied knowledge acquired from previous roles. ● Invited to join Standard Chartered Singapore Basketball team.
Senior Executive
11.2012 - 11.2013 |Prudential Assurance Company Singapore
CRM, Citrix and applications, Google Office Suite
● Conduct Trainings on Sales Advisory, Competency Framework, KYC & POS process, Validation workshops, Point of Sales Systems and any other collaboration trainings ● Work with other business units such as the compliance team to align standards and rectify discrepancies. ● Review course modules and come up with a new curriculum with the team. ● In charge of recovery projects with end results of successful recovery within a short time frame. ● Carefully handle objections and questions posted by business users, face to face, via phone and emails. ● Undertook various projects during the shortage of managers. ● Intensive User Acceptance Testing (UAT) and reporting. ● System enhancements. ● Review and craft workflow and SOP and implementation. ● Critically assess business impact on new regulations or issues/situations. ● Analyzing data and making meaningful investigation and deduction for solutions or highlighting to managers. ● Appraise and evaluate quotations and invoices. ● Preparation of reports for sign off. ● Generating weekly report on projects progression and incidents. Achievements: ● Invited to convert from Contract to Full time position. ● Successful roll out of 2 major systems one for sales the other for coaching purposes namely Pruone and Prucoach. ● Joint-effort between departments and sections to conduct training and achieved targeted objectives of lowering compliant issues cases of 25% to 11.48%. The Target given by the CAO was 13% and managed to outperform it. ● Participation in the training of the pilot group and subsequent roll out of the new POS system with high success rate of users taking up the migration. ● Taken part in meetings in accordance with the new FAIR consultation with the MAS and participated in the planning of internalizing the sales force. ● One of my most fulfilling and accomplished careers in my working experience, completed tasks of senior managers and excelled through various combinations of skill sets as take away. Project Management, people relations, problem solving and training are just some of these skill sets. Gaining support and blessing from my H.O.D. to pursue my pursuit in Finance.
Manager
04.2011 - 10.2011 |UOB Bank
AS400, CRM, Google Office Suite
● Fact finding clients and understand their financial position and their current financial objectives and needs. ● Working in good relationships with the personal bankers and home loan specialist on referrals clients to provide a full fledged financial planning. ● Attend meetings and feedback sessions with the President and Vice President, to fully work in line with their objectives and vision. ● Administrative task on the documentations, filing and submissions. ● Understanding of the banking front, middle and back operations with training provided. ● Updating personal sales and appointments data. ● Ensure proper administrative paperwork is done with adherence to MAS guidelines. ● Adherence Banking Secrecy Act and proper dealing when carrying out daily business. ● Submitting reports and sales figures of the team and their daily activities to AVP and working closely with VP with new platforms reporting structures. Achievements: ● Among the pioneering team, assist in building up the reporting structure. ● The first week achieved the highest amount of sales in the entire section of $17000. ● Quickly gained recognition from the V.P. and entrusted with the reporting of the daily sales figures of the entire Insurance Sales team from all 4 sections. Reason of Leaving: ● Personal health matters.
Customer Service Representative
11.2010 - 04.2011 |UOB Bank
AS400, CRM, Bloomberg Terminal, Aexeo
● Handling incoming calls from all UOB clients, providing solution and service to their needs. ● Enable phone banking services for clients who are always on the go. ● Providing security checks to ensure the client's identity. ● Updating back-end office with document work. ● Meticulous handling of sensitive information with adherence Banking Secrecy Act. ● Back room operations procedure trained but working in the middle office. ● Knowledge on AS400 system. Achievements: ● Received 2 official compliments by the clients during 1st month on the job. ● Internal Job promotion (refer to above).
Business Developer
06.2006 - 12.2007 |Aspial Corporation Limited
CRM, Citrix and applications, Google Office Suite
● Sales and ensure smooth running of operation in store. ● Monitoring inventories and daily sale figures. ● Updating daily sales and balancing Gross Margin and Gross profit. ● Training junior staff and giving feedback on their progression. ● Conduct morning briefings. ● Attend meetings in Headquarter. ● Handling complaints and objections. Achievements: ● Nominated for Singapore Tourism Board Award – Best Host of the Year. ● Excellence Service award given by Mystery shopper. ● Sold the largest Company branded diamond the Celestial diamond 1.73ct price at SGD$68000. ● Represented company in big events such as Singapore Jewel Festivals for the year of 2007 and the Singapore International Jewellery Show at Suntec City August 2007. ● Worked in all branding of the company, Lee-Hwa, Goldheart and Citigems. ● 0% medical leave record during service.

Образование

Business Studies/Administration/Management
По 2009
SIM University
Finance/Accountancy/Banking (Бакалавр)
По 2016
University of London - London School of Economics

Языки

ЯпонскийПродвинутыйКитайскийПродвинутыйАнглийскийСвободно владею