Governance: - Managing IT department of region Russia, Nordics and MEAI - Managing regional IT budget according to HQ guidelines - Implementing and deployment IT policies and procedures following HQ guidlines - Supervise local deploy of global projects integrating local needs and regulatory constraints - Managing and monitoring local IT contracts and related SLA`s - Managing relevant business critical projects - Preparing and maintaining backup plans and disaster recovery strategy Demand Management: - Interaction directly with region CEO and business departments heads to identify needs and manage - Reporting local priorities to HQ and influence global roadmaps - Escalation priorities at local and central level Team Management: - Developing and implementing of regional IT organization to support business needs - Organization of team trainings and development - Supervision team activities and managing priorities and issues - Lead the team to reach high standards

As Head of IT my key responsibilities and duties 1. Manage a team of personnel to most effectively deliver the IT strategy (4 departments, 17 FTEs) - Manages the team of IT personnel: providing expert technical advice, guidance, direction and authorization within the Information Technology department; - Conducts routine regional meetings to gather feedback on technological issues in the company and track effectiveness of department initiatives; - Develops detailed plans for projects implementation: delegating responsibilities, allocating resources, establishing priorities, tracking progress, determining if needs have changed and monitoring costs; - Conducts annual and mid-year performance reviews for all direct reports, provides direction and guidance to personnel in the department, and determines opportunities for professional development through succession planning and educational opportunities for all regional IT personnel; - Develops appropriate goals, objectives, standards, and policies to ensure personnel have clear direction and can function most effectively to meet the Region’s overall business strategy and to ensure effective integration of information systems and systems compliance; - Communicates goals and educates department personnel in new technologies and Company systems as needed, ensures that IT personnel have the tools necessary to execute regional IT strategy; - Builds the capabilities of the team to enhance IT’s ability to achieve financial and operating strategy: hiring appropriately, leveraging the talents of the function, and taking corrective action where necessary. 2. Assessment of the current and future technological needs for Russia sub region to support the attainment of intermediate and long-term business objectives: - Analyzes current technologies and processes, determines areas for improvement, develops strategy and executes improvement initiatives - Acting as the Primary Interface between the Commercial Business Units and IT...

- Managing/Participating in the infrastructure and Business projects - Hire, lead and develop the group of engineers of IT department - Overall responsibility for the 2 level technical support and developing of 17 offices across Russia - Communication with the European HQ colleagues for all the activities - Project Management documentation and reporting - Developing and implementing DR (Disaster recovery) and BC (Business Continuity) - Security Officer - Data protection Officer - Yearly IT projects portfolio creation and prioritization I was also act as the Project Manager and successfully accomplished several projects, among those: Personal Data Protection (152 Federal Law) Global ISP migration (Frame to MPLS turnover) Business Contingency and Disaster Recovery

Within my daily operation I was responsible for: - Implementation of company IT rules and regulations - Overall responsibility for opening and technical support 12 offices across Russia - IT system maintenance 24x7 - Developing and implementing DRP (Disaster recovery plan) and BCP (Business Continuity Plan) - Call Centre set up I was also involved in and successfully accomplished several projects, among those: - IT structure and standards (including documentation) of the company from scratch - Smooth transfer of Business from one partner to another within 1 month - Elaborations of Service Level Agreements, Business Request Demands - Videoconference system implementation globally for all IKANO offices - Introduction ERP system in the company My other responsibility was budgeting process and follow up, including monthly reports to the top management and Head office in Denmark, I have also introduced Tender policy for equipment purchases. As IT manager I was also involved in staff development and motivation

- Support of the users’ computers (75 computers, 8 servers) - Maintenance of IT systems work 24/7 - Purchase of software and hardware, PC assembling “ready to use” - Planning security rules for resources access - Two remote offices in other cities (2 IT administrators under my supervision) - Carrying out the preparation of the commercial proposals - Complete tuning and configuration of the computers and outlying facilities, - New LAN installation (new office) projecting and implementing - Software installation, viruses elimination, ATS tuning, LAN installation. - Providing total control of fulfillment of the agreements with contractors, including preparation and signing of acts, invoices, relevant papers etc. - Monthly reports to the top management and Head office about all IT issues, budgeting, enhancements, standards, etc.

- Support of the users’ computers (elimination of disrepair of the program-apparatus complex) - Servers maintenance: domain (AD Win2003 Server R2), mail server, Gateways, antivirus, remote administration, systems of reserve copying, virtual protected net with geographically remote administration, terminal access - ATS support - Laying cables and installing box-channels, wall outlets, 19’ stanchions and assembling cables on patch and cross panels, set up of active net equipment - 1C: Software renewal and configuration and programming. - Working out of Database (CRM) - Purchase of software and hardware, PC assembling “ready to use” - Users consultations

- Concluding agreements on providing Internet services by using optical line. - Information update of the Internet site for the UTW. - Search and defects elimination of software and hardware of the computers. - Projecting, assembling and setting of SCS, telephony. - Consultation regarding repair and purchase of software and hardware, PC assembling “ready to use” - 1C: Software update and configuration.

- Setting of intranet and Internet e-mail server of the company. - Domain registration. - Carrying out tenders for WWW design. - Search and defects elimination of software and hardware of the computers. - Projecting, assembling and setting of LAN, telephony. - Consultation regarding repair and purchase of software and hardware, PC assembling “ready to use” - 1C: Software renewal and configuration. - Data restoration - Anti-viruses elements, video monitoring cameras - Purchase of software and hardware, PC assembling “ready to use” - Users consultations

- Concluding agreements with clients and hardware suppliers, promotion. - Search and defects elimination of software and hardware of the computers. - Projecting, assembling and setting of SCS, telephony. - Consultation regarding repair and purchase of software and hardware, PC assembling “ready to use” - 1C: Software update and configuration. - Data restoration - Anti-viruses