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Регистрация: 06.02.2023

Александр Пахомов

Специализация: Senior Project\Program\Product manager
Agile Project Management QA Software Development Web Development Управление продуктами
Agile Project Management QA Software Development Web Development Управление продуктами

Портфолио

RingCentral

Test Team Manager Managing a team of 12 engineers was responsible for company-wide Testing process and Customer Support, projects scheduling and resources planning, procedures standardization and automation, hiring and training employees. Providing 24/7 Customer Support through email and live chat channels including “How to” and “FAQ” web pages. Responsible for Customer provisioning – call forwarding setup, working with American “Big 7” – Pacific Bell, Southwestern Bell, Bell Atlantic, Ameritech, BellSouth, US West, GTE. As Product Manager I was responsible for CFNA-processor (customer provisioning requests generator and response parser).

Passport-Visa Service MIA Russia

- Was responsible for development and operations of information services for migration registration in compliance with MIA and personal data security requirements. Implemented information services in 40 regional offices with local and centralized infrastructure. - Developed and implemented IT strategy, IT projects plans and IT budget. Managed departments of Information systems, Information security and IT infrastructure including technical expertise, sourcing, and people management (10 engineers).

Aksioma Group, LLC

- Headed IT Professional Services Delivery Organization (50+ specialists) with over $30M revenue. Managed portfolio included IT projects and programs in Consulting, Information systems, IT infrastructure, IT Services, Information Security for Group of Russian Railways Companies including FPC (Federal Passenger Co), FFC (Federal Fargo Co), CSC (Central Suburban Co), DRS (Directorate of Railway Stations), DHST (Directorate of High-Speed Trains). - Project portfolio included (but was not limited to): Passenger Loyalty program, Revenue Management system, Corporate Data Warehouse, Multiservice network connecting 16 regional offices to Central location, Corporate Data Center, Stations video surveillance system, Information Security Audit, IT Strategy consulting.

Скиллы

Product management
Project management
Quality Assurance

Опыт работы

Senior Program Manager
04.2019 - 12.2022 |СhestnyZnak.ru
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- Engaged in consumers protection from counterfeit goods by organizing the development and operation of information interaction between the national track and trace systems of the EAEU countries in cross-border trade. - Built cross-border track and trace processes from scratch up to 1 billion units for 7 product groups including shoes, apparel, tires, perfume, photo, dairy products, and bottled water that brought over $8M revenue. - Was responsible for work with the Republic of Belarus in terms of developing technical solutions for integrating track and trace systems, concluding inter-operator agreements, monitoring payment for services, and customer support. - Identified and described business requirements of the “Cross-border EAEU” functional area of the state track and trace system including Web, Mobile and API. Built the product roadmap. Created and prioritized the backlog. Determined and controlled the deadlines for the implementation of the functionality. Coordinated cases and scenarios for acceptance tests. Coordinated technical documentation, user manuals and marketing materials. Made decisions on releasing the functionality into commercial operation. Implemented product metrics. Performed operational support. - Provided expert support to the working groups of the EEC and the Ministry of Industry and Trade on the preparation of draft legislative acts on the track and trace of goods in the EAEU. - Performed presentations at webinars and customer working groups. Prepared and coordinated training materials. Answered questions and provided advice to users. - Advised colleagues in other business areas of the company on the results and development plans of “Cross-border EAEU”. Scaled the experience of working with the Republic of Belarus to other countries of the EAEU and CIS including Armenia, Kazakhstan, Kirgizstan, and Uzbekistan.
Senior Program Manager, CIO
12.2014 - 01.2019 |Passport-Visa Service MIA Russia
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- Was responsible for development and operations of information services for migration registration in compliance with MIA and personal data security requirements. Implemented information services in 40 regional offices with local and centralized infrastructure. - Developed and implemented IT strategy, IT projects plans and IT budget. Managed departments of Information systems, Information security and IT infrastructure including technical expertise, sourcing, and people management (10 engineers).
Senior Program manager, Head of PMO
10.2011 - 12.2013 |Aksioma Group, LLC
.
- Headed IT Professional Services Delivery Organization (50+ specialists) with over $30M revenue. Managed portfolio included IT projects and programs in Consulting, Information systems, IT infrastructure, IT Services, Information Security for Group of Russian Railways Companies including FPC (Federal Passenger Co), FFC (Federal Fargo Co), CSC (Central Suburban Co), DRS (Directorate of Railway Stations), DHST (Directorate of High-Speed Trains). - Project portfolio included (but was not limited to): Passenger Loyalty program, Revenue Management system, Corporate Data Warehouse, Multiservice network connecting 16 regional offices to Central location, Corporate Data Center, Stations video surveillance system, Information Security Audit, IT Strategy consulting.
Senior Delivery Manager
04.2006 - 12.2010 |Exigen Services, LLC
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- Managed 200+ Software Engineers Delivery Organization with over $10M revenue. - Developed business from 120 up to 200+ FTE and doubled account revenue. - Was responsible for 3 T-Mobile development centers in Russia and Ukraine including St. Petersburg, Kazan, and Odessa with over 200 employees in 15 resourcing programs on 40+ concurrent projects for 4 T-Mobile International Companies of UK, DE, NL, and AT. Managed division P&L, attrition and customer satisfaction. - Conducted regular project status reviews with Customer, identified customer needs, plans and accounts growth opportunities. Activities included presale, up-sales, contract amendment, pricing negotiation and rates promotion, invoicing and accounts receivable. Communicated through email, phone, video conferences and meetings personally in business trips on both sites. - Project portfolio included (but was not limited to): e-Commerce web site, Business Customers Portal, e-Care portal, Billing System, Business Intelligence, Hotspot Wi-Fi management portal. - People management activities included regular career development, performance, and salary review, hiring, firing, cross project and cross division rotation, conflicts and disputes resolution, personal coaching on the level of project and team managers, designing and building division org structure, teams forming and restructuring, idle time management, organizational behavior corrections, supervising business trips and participating in team building events.
Test Team Manager
08.2004 - 04.2006 |Exigen Services, LLC
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- Responsible for 17 Test Engineers team management in an environment of 10 concurrent projects (14 applications have been released successfully). Managing several Test Teams (from 1 up to 5 people) including Manual, Automation, Performance and Security testing for T-Mobile UK eBusiness department.
Test Team Manager
11.2002 - 08.2004 |Octavian International, LLC
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- Octavian International, Ltd. is an electronic gaming and gambling company. The Company designs and installs casino gaming machines, tables, peripherals, and the related software and network systems. Octavian also offers consulting and develops systems for lottery management. Octavian offers its products and services worldwide. - Introduced and established from zero organization-wide Software Testing and Product Assurance Processes. As Head of Test Department was responsible for test team hiring, training, and motivation. Testing activities included test planning, test cases development, review, and evaluation, as well as test execution and defect reporting for Casino Management System and Software for Gaming Machines.
Test Team Manager
03.1999 - 10.2002 |DINO Systems, LLC
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- Dino Systems, LLC is an offshore R&D center of US based RingCentral, Inc. RingCentral is a global UCaaS and CCaaS solution for every business size and industry, providing simplified business communications that help 5 million people connect worldwide. - Managing a team of 12 engineers was responsible for company-wide Testing process and Customer Support, projects scheduling and resources planning, procedures standardization and automation, hiring and training employees. - Providing 24/7 Customer Support through email and live chat channels including “How to” and “FAQ” web pages. Responsible for Customer provisioning – call forwarding setup, working with American “Big 7” – Pacific Bell, Southwestern Bell, Bell Atlantic, Ameritech, BellSouth, US West, GTE. As Product Manager I was responsible for CFNA-processor (customer provisioning requests generator and response parser). - Responsible for Ringcentral websites promotion with use of PPC engines; working with Overture and Google Ads – keywords selection, bidding, ranking tracking, ROI statistics.

Образование

Computer science (Магистр)
1991 - 1997
Saint-Petersburg Electrotechnical University “LETI”

Языки

ИспанскийБазовыйРусскийРоднойАнглийскийСвободно владею
AgileProject ManagementQA