Technical project manager
04.2023 - 11.2023 |Greenscreens.ai
Project Management, Project Planning, Team Leadership, Agile Methodologies, IT Service Delivery, YouTrack, Aha!, HubSpot, Communication, Facilitation, Software Development Life Cycle (SDLC), Technical Support
● Established a robust technical support process from scratch within 1.5 months, leading to a significant reduction in new tasks and an improvement in completion rates. The decreased inflow of new tasks and increased completion rates contributed to a gradual reduction in the backlog size over time. Additionally, developed a new dashboard in YouTrack to monitor team metrics and enhance feature development velocity.
● Successfully led a cross-functional team's development process of an innovative "Pricing rule" feature. This feature gives customers greater control over their pricing strategies and enables them to automate the setting of more flexible pricing structures. This feature empowers customers to make informed decisions and take charge of their pricing strategies by offering valuable insights into the effectiveness of different pricing rules.
Project Manager
07.2021 - 11.2022 |Sberbank
Agile Methodologies, Project Planning, Team Leadership, Software Development Life Cycle (SDLC), IT Service Delivery, Microservices, Jira, Confluence, Scrum, Jenkins, Kafka, Git, API
● Successfully migrated a multi-currency card backend project from monolithic to microservices architecture, enhancing the scalability and resulting in a twice reduction of response time for mobile app users. This enabled on-demand service release procedures, eliminating the need to wait for general cross-team release schedules, which were occasionally unsuccessful due to the complex nature of multi-team orchestration processes.
● Advocated for and received C-level approval to initiate a new software development project aimed at transitioning the programming language from the deprecated COBOL to Java for a B2B product. Orchestrated the setup of resources and environment, spearheading the implementation of a state-of-the-art CI/CD pipeline to ensure streamlined processes and an efficient project kick-off for the team.
Change And Release Manager
02.2020 - 07.2021 |I.T. Co.
Technical Writing, Enterprise Content Management, IBM Content Manager, IBM AIX, Linux, Oracle Database, WebSphere Application Server, Windows Server, System Deployment, Jira, Confluence, Microsoft Active Directory
● Orchestrated and executed over 50 releases, including new features, platform upgrades, hardware firmware updates, and more, across 12 client branches in different cities within a year. Guided a team of developers and systems engineers, ensuring the successful implementation of these varied releases to enhance overall system performance and reliability.
● Successfully streamlined and optimized the support process, resulting in a remarkable reduction from 5-6 complex system tickets per quarter to just one annually. This achievement involved resolving intricate issues that required extensive collaboration with vendors, including engagement with technical support at various levels.
Senior Systems Engineer
09.2016 - 02.2020 |I.T. Co.
Interviewing, Onboarding, Team Leadership, Mentoring, Infrastructure as code (IaC), Representational State Transfer (REST), Object-Oriented Programming (OOP), IBM Content Manager, IBM AIX, Linux, API, Oracle Database, WebSphere Application Server, Enterprise Content Management, Java, Ansible, Windows Server, System Deployment, Jira, Confluence
● Played a crucial role in expanding the team by actively participating in the hiring process for new systems engineers. Subsequently, provided mentorship and seamless onboarding for the newcomers, ensuring a smooth integration into the team and fostering a collaborative work environment.
● Successfully replicated and deployed twelve electronic document management system instances nationwide across customer branches. This strategic initiative facilitated the transition to a paperless processing technology for accounting documents and resulted in substantial time savings of up to 500% for accountants when accessing and processing documents.
● Enhanced operational efficiency by automating manual tasks, optimizing database performance, and fine-tuning application servers through operating system scripts, resulting in a 50% reduction of technical support calls and demonstrating the effectiveness of the implemented improvements.
Systems Engineer
09.2011 - 09.2016 |I.T. Co.
Technical Writing, Enterprise Content Management, IBM Content Manager, IBM AIX, Linux, Oracle Database, WebSphere Application Server, Windows Server, System Deployment, Jira, Confluence, Microsoft Active Directory
● Designed and implemented a digital document management system for accounting, streamlining information processing at the customer's site and transitioning from paper to digital storage. This initiative became the primary revenue generator for the company over the next nine years, contributing to a revenue increase of at least ten times in the following five years.
