● Supervise each project (Modern Infrastructure, load balancing, Tower project) in the factory that given from ITSM global teams. ● Handle the assigned support ticket from IT Team. Following standard escalation processes when out of scope. ● Communicating and working with Coats support teams to do the troubleshooting steps for Incident. ● Provides hardware troubleshooting support, including hardware replacement (part provided by Vendors), to all servers, desktop/laptop, network devices and non-pc users (IP phones, mobile phones). ● Work with vendor on installing device in area and work with cabling company to get cabling run for devices, troubleshooting for the network port issue. ● Provides to install the software from approved list, installing the PC/Laptop by Autopilot deployment. ● Communicate with the vendors/service providers of servers, computers, network devices, printers and Internet. ● Manage the IT inventory, stock replenishment,stock take and maintain server room infrastructure, housekeeping of network devices, UPS, security. ● Manage all user to strictly comply with the "Use of IT" standard and procedures of IT Cyber Security policies. ● Any other task related to the IT department.

● Implementing hyper-v for data virtualization using Windows Server 2012 R2 for data structures at each company branch office in Indonesia, monitoring, regular backups and carrying out disaster recovery if necessary. ● Implementing the zabbix monitoring tool on the ubuntu server to ensure end-devices and computer networks are running well. ● Coordinate with IT supervision and vendors in installation, configuration and changes to network topology such as ISP for load balancing and Stormshield Firewall for additional network security. ● Configuring and troubleshooting hardware or network devices such as Mikrotik, Cisco, Aruba, Raspberry and NVR. ● Coordinate with IT Programmers regarding problems that occur to users and ensure the program are running well.

● Daily mobility and ensure toll/transaction equipment remains normal (network, electronic devices, sensors, cables, database), ensure spareparts stock inventory is available and document reports periodically. ● Responsible to both system and equipment regarding the tolling system and training the users in hardware and software required, update the database if necessary. ● Troubleshoot system / Operating system (ONX) on GTO (automatic toll booth) in case of any damage or issues. ● Responsible for installation, preventive / corrective maintenance and ensuring each system runs smoothly, perform regular data backup and server monitoring. ● Individual / Teams work and coordinate with Head Operation regarding user request or incidents in case of problems such as discrepancies, transaction errors, program errors, equipment errors.