IBM Global, D&B

Support RAM application (Risk assessment Manager) Standalone and Enterprise version, hosted in house D&B or custom hosted at client Sites. Standalone version RAM with Sybase database and C++ UI ; eRAM – 3 Tier Architecture , with Oracle / MSSQL Database, Apache Tomcat server , supported on Browser UI for users Contribution / Achievement: • Manual testing of the ERAM website & help improve the UI. • Train Team members for eRAM application support & set high performance standards for the Team. • Trained the Team for Seibel R2 integration. • Hosted the KB site and maintained the KB articles for the support Team. • Collaborate with QA Heads in US & respective scoring / feedback for the Agents in the Team. • Circulate the weekly reports for the Tickets & escalations for the Dev Team & Share feedback.

AOL Inc.

Support AOL users / Clients with using the AOL software. Search : This was later taken over by Google Search. It was leading ISP for US. Support users with AOL email, storage, migration etc. Contribution / Achievement: • Exceled in ACE & Tech Training Program. • Star contributor for Best Team Aug 2005 , Sep 2005 , Mar 2006 , Jun 2006.

CMC Ltd.

Onsite Software support : - Installation, Training & orientation of users to use the Insurance Software (2 Tier Architecture – Oracle 9 Database with Desktop Clients supported with Forms and Crystal reports). - Train the Managers to maintain the server backups. Contribution / Achievement : • Designed & implemented enhancement to UI forms for the Endorsement for Group fire insurance Policy to add customers / groups under the Main policy – Which was specific requirement for Sivakasi Fireworks / match factories. This was designed & implemented at the Office site. • Help with Trial balance and Marine insurance / motor insurance enhancements – specifically making the Vehicle registration number as the Primary Key for Motor insurance.