Teleperformance

• New hire, in class, and ongoing training of all agent resources. • Participates in Train the Trainer training provided by Microsoft and develops and delivers own Vendor training to support Service Delivery to achieve and improve high results. • Deliver training to all levels of CRS’s. • Develop own training content and approach to actively enhance CSR skills(technical and soft skills). • Handle knowledge management, product and process expertise. Communication and Reporting: • Project OPs. • Quality & Readiness Manager EMEA Microsoft at Teleperformance. • Microsoft EMEA Training Program Manager.

Isopan SpA

• Planning and implementing IT infrastructure of newly constructed plant including structured cabling systems (Schneider Electric), LAN (Cisco Catalyst), telephony (Nec Univerge), servers (IBM System X), enterprise software (IBM AS/400, Lotus Notes, SAP). • Product owner of CRM system. • Everyday mailing correspondence, meetings, presentations in English as a Business Analyst (Sales Operations Coordinator and Digital Marketing)- Building communication between Technical staff and Business clients on aspects of scope clarification, requirements gathering, design coordination,presentations. • Providing researches on technology, market, company. • Development and maintenance of business analysis reports for internal use. • Active collaboration with project technical team, sales team and management for planning, resolving issues and assessment purposes.

Pluto TV

• Managing team of backend engineers for programmatic advertising platform of Pluto.tv (part of Paramount Streaming Tech) which is responsible for revenue of the platform.