● Analyze and optimize operational processes and workflows. ● Support digital transformation and internal process improvements. ● Collaborate with stakeholders to improve efficiency and productivity. ● Evaluate performance metrics and recommend improvements.

● Worked as a Manual QA Engineer testing banking, fintech, and CRM applications. ● Performed end-to-end functional testing of financial software and customer management platforms. ● Conducted regression testing, smoke testing, exploratory testing, and User Acceptance Testing (UAT). ● Designed and executed detailed test plans, test cases, and test scenarios. ● Performed API-related testing for backend services including REST and SOAP-based systems. ● Identified, documented, and tracked defects using bug tracking tools. ● Collaborated with developers and business analysts to validate fixes. ● Participated actively in Agile and Scrum development cycles. ● Supported business logic validation and software quality improvement processes.