Senior Project Manager | May 2023 – Present External project manager providing SaaS Implementation project management for a global shipping and logistics company, responsible for the project delivery On Time, On Budget, On Scope, and On Quality. ● Ensure the end-to-end delivery of the new software implementation for the client of the vendor provided SaaS solution. - Coordinating directly with the global vendor to ensure the project is on track and in scope. - Coordinating the collaboration of the global vendor with the local business and vendors, facilitating technical meetings and workshops, and providing Japanese translation. - Ensuring the APAC stakeholders located outside of Japan are kept up to date with the project progress, potential risks, and any required escalation. - Hosting bi-weekly steering committee meeting to ensure senior management has full transparency to the project progress. Senior Project Manager | Oct 2022 – May 2023 External project manager providing project delivery for the client. ● Ensure the end-to-end responsibility for achieving the project’s objectives in line with the commitments made to the Business: - While complying with the entity’s strategic priorities and the Sponsor’s expectations. - Responsible for meeting project objectives in compliance with the allocated budget and deadlines, and the quality of deliverables. - Coordinate preliminary studies with the Business and Sponsor. - Ensure that the business need is properly defined and validated. - Ensure consistency of functional requirements with the business needs retained and the technological feasibility. - Identify, depending on implementation capacity (technical and human resources), the project’s impacts on the requests’ strategic plan and enhance it where necessary. Senior Project Manager | Oct 2021 – Oct 2021 Responsible for managing all aspects of data center readiness of a new data center in Japan to be used for relocating the client’s business continuity data center from Hong Kong to Japan, including but not limited to; ● Identifying customer needs, Managing Major End to End Initiatives and coordinating communications and delivery between the local teams in Japan and the regional IT teams across Asia Pacific. ● Monitoring Finances and Budgets associated with the Data Center readiness. Continually seeking ways to reduce cost and ensure the project is delivered. ● Managing project scope, deliverables, roles, and responsibilities in collaboration with stakeholders and business partners. ● Planning and execution of major milestone reviews and decision gates to complete the program and project life cycle. Ensure all the required products are produced and reviewed, including the technical leadership of requirements management, system integration, verification, test, quality assurance, delivery, operations, and sustainability of the technical solution. ● Identify and manage to the critical path and milestones of the project schedule, ensuring the client is fully aware of any risk or issues that will affect the critical path and potentially delay the project. ● Ensuring corrective action plans are in place and executed for any identified risks to ensure the project delivery. ● Regular meetings with all stakeholders, in identifying problems, proposing potential solutions, and implement solution delivery. ● Prepare and report project status on a regular basis, including metrics needed for various risk groups. Service Delivery Executive | Feb 2020 – Nov 2021 Responsible for the delivery of all IT support outsourced to NTT Data Services including but not limited to: ● Responsible for ensuring 24/7 availability of the VDI environment, consisting of 250 ESXi servers making up 14 clusters, hosting 11,000+ VDI hosts as part of the VDIaaS offering to the client. ● Providing daily, weekly, and monthly reporting on the health of the environment including resource consumption, ongoing capacity availability, KPI/SLA reporting, and ongoing service improvement to the client. ● Providing L1.5 remote support to 127 offices and over 10,000 users in office locations across Japan. ● Providing on-site L2 field services support to 4 primary office locations and 1000 users across Japan.

Solutions Consultant | Mar 2018 – Dec 2019 ● Responsible for a combination of Sales, Business Development, and existing account management. ● Account manager for a large multinational investment bank providing Data Center support and AV Support. ● Preparing and delivering RFP for new projects and opportunities including Data Center relocation, office relocation, and outsourced and dispatch IT support. ● Providing technical expertise for the recruiting team to ensure the candidates fit the role they were recruiting for. Service Delivery Manager | Dec 2017 – Mar 2018 ● Established the onsite outsourced service desk for ITCS on site at Amway G.K in Tokyo, responsibilities included. ● Managing the overall Service Desk activities, including supervisors ● Act as an escalation point for the Service Desk team. ● Report to Managers on issues that could significantly impact business. ● Attend Change Advisory Board meetings and liaise with change management. ● Represent the Service Desk at meetings. ● Liaise with Management and report on status of the Service Desk Take overall responsibility for incident management and request fulfilment on the Service Desk Perform briefings to Service Desk staff, this includes on changes or deployments that may affect volumes at the Service Desk experience. ● Assist Analysts in providing first line support when workloads are high, or where additional experience is required. ● Support and ensure Executive/VIP users have technical request/issues resolved in a timely manner.

● Supported the global business consolidation project of AIG providing Incident Management: - 24x7 Incident Management in Japan (Bilingual). - Single Interface for Infra/Apps Incidents in Japan. - Driving decision making for incident resolution and minimizing impact to the business. - Providing incident updates to stakeholders and escalation to senior management and BUIT points of contact. - Running both technical conference bridges and business update calls. - Capturing incident follow ups and completing formal Postmortems.

Project Manager | May 2015 – Dec 2016 ● Responsible for the delivery of internal Infrastructure projects and acting as a single point of contact for business managers to interface with the infrastructure department. ● VDI Implementation for the Infrastructure Department, consisting of 300 VDI guests, connecting primarily via Horizon View desktop software, and deployment of approximately 50 Dell thin client devices running Ubuntu OS. ● IE11 Migration – Coordination and delivery of the IE11 browser uplift to approximately 6500 computers in the wholesale business in Nomura. ● Hadoop MapR Implementation – Coordination and delivery of the Hadoop based database software MapR, which is a utility computing-based server cluster database providing faster read/write operations across a cluster of databases. ● Equitrac Follow me Print – Implementation of the Nuance product Equitrac to all printers in the wholesale Nomura offices. This product secures printing, prevents data leakage, and allows transparency around costs associated with printing. ● Windows 7 Migration - Project lead for the Microsoft Windows 7 rollout for Nomura in Japan and across Asia Pacific. Migrated approximately 8000 computers in Asia Pacific in less than 1 year to meet the delivery requirements set forth from Microsoft per their Windows XP end of Support timeline. Desktop Support Manager | Sep 2008 – Apr 2015 ● Responsible for managing the desktop support teams for the Nomura wholesale business in Japan, as well as regional and global technical service lead responsibilities. ● Managed the Desktop support team for Nomura Securities wholesale business in Tokyo, providing support for approximately 3000 end users and 5000 desktops. ● Managed a staff of 20 desktop support engineers including 3 team leads for Equities trading, Fixed Income trading and back-office support teams. ● Responsible for all desktop hardware and software deployments in the Nomura Japan offices. ● Established and maintained Service level agreements as well as key performance indicator reporting in accordance with ITIL best practices. ● Asia Pacific desktop support services lead, providing guidance and assisting in decision making for all the desktop support teams across all of Asia Pacific within Nomura. ● Global Technical Services lead for All Desktop support within Nomura, providing leadership and decision making across all the Global support teams.

Front Office Team Lead: ● Responsible for ensuring the highest level of support for the Front Office trading floor at Lehman Brothers Asia Pacific. Managing a team of 5 desktop engineers in Tokyo as well as providing daily guidance to support engineers across the Asia Pacific, including Hong Kong, Singapore, and Australia. ● Leading role in for IT integration of the commodities relocation to Singapore November of 2005. ● Played a large role in the setup and training of Desktop support engineers for the opening of the Ceejay House business expansion for Lehman Brothers India in April of 2007. ● Leading role in the integration of Grange Securities with Lehman Brothers in Australia in November of 2007. ● Managed the internal rollout of Microsoft Office 2003 for the Asia Pacific region with minimal disruption to the business and completed the project ahead of all other regions globally.