● Led Sonrava’s enterprise-wide low-code automation program, delivering end-to-end process solutions using the Bizagi platform across clinical, operational, and financial workflows. ● Spearheaded the strategic migration from Bizagi On-Prem to Bizagi Cloud Automation Service, ensuring data integrity, optimizing process performance, and coordinating system-wide testing and rollout. ● Evaluated the Microsoft Power Platform as a potential modernization path, identifying reusable components, refactoring workflows, and preparing technical documentation to support future scalability and cost optimization. ● Designed and maintained over 20 reusable Data Models and parameter-driven frameworks to standardize development, reduce maintenance overhead, and accelerate solution delivery across the enterprise. ● Developed advanced UI logic using JavaScript and authored complex SQL scripts to power real-time integrations, interactive dashboards, and robust automation routines. ● Architected and deployed claims and patient account workflows that enhanced compliance, improved both patient and staff experience, and contributed to measurable operational savings. ● Recognized as the organization’s go-to expert in process automation — trusted by leadership and peers for translating business needs into scalable, maintainable solutions. ● Consistently rated “Above Expectations” in annual performance reviews (2016–2023). ● Known for cross-functional collaboration, sharp business insight, and delivering outcomes that align with both user needs and enterprise strategy.

● Delivered Centralized Eligibility Verification Application (CEVA) to streamline insurance verification workflows. ● Developed OASIS, an online platform for appointment booking, rescheduling, and cancellations. ● Recovered over $12M in treatment revenue through the creation of outreach calling campaigns.

● Audited outbound and inbound call interactions to ensure compliance with scripts, documentation, and patient engagement standards. ● Identified training opportunities and provided feedback to agents to improve quality and patient satisfaction. ● Supported performance reporting and quality assurance for multiple campaign types and service lines.

● Answered high-volume inbound calls to schedule appointments and explain treatment plans while maintaining accurate data entry in CRM and scheduling systems.