● Provided full-cycle support to clients across the entire exchange process, including account registration, KYC verification, asset deposits/withdrawals, and order execution. ● Resolved complex user issues, such as failed or incorrect transactions, frozen funds, network delays, and operational disputes, ensuring a fast and accurate resolution. ● Developed strong practical expertise in blockchain operations and crypto infrastructure: familiar with transaction mechanics across multiple networks (including confirmations, gas fees, mempools, network congestion), order-processing logic, routing, and the fundamentals of AML/CTF compliance in crypto platforms. ● Possess a deep understanding of the crypto ecosystem, market structure, and user behavior, which helps me provide precise guidance, reduce friction for clients, and improve their overall product experience.

● Identified and connected new partners, implemented advertising integrations, and coordinated content. ● Provided support to partners and clients, resolved issues, and improved the quality of interaction with the company for clients.