SPRING – Billing Transformation:

A $125M program to transform multiple legacy enterprise billing solutions and CRM into a single billing platform for Optus Business along with remediation of technology ecosystem.

Datawarehouse

A $2M DWH and BI solution for Fed Gov customers to report on nationwide ITOM and ITSM data.

•Partner Enablement Platform:

Strategically assessed and orchestrated a $15M initiative aimed at streamlining and automating Optus's management and administration of 3rd Party Providers (3PP), encompassing billing, rating, 3PP integration, and partner settlement processes.

•ServiceNow - ATO ITSM Uplift

Executed a $3.6 million initiative to enhance Optus's IT Service Management (ITSM) processes to ITIL V4 standards, integrating ServiceNow and aligning with ATO for optimized ITSM ops support.