Achieved up to 80% monthly retention. Build and maintain strong relationships with customers and business partners Ensure customer satisfaction by providing excellent service and support Develop customer engagement strategies to improve loyalty and retention by understanding customer goals Coordinate with internal teams to ensure a smooth customer experience and effective issue resolution Maintain accurate customer records, reports, and communication history Improve customer support workflows, including ticketing, escalation handling, and resolution SLAs Support customer onboarding and guide customers in using products or services effectively Identify up selling and cross-selling opportunities to maximize client lifetime value Stay updated on industry trends and customer expectations to improve service performance

● Assist participant about bootcamp's task through Discord. ● In charge to support mentor during live session.

Handle user/driver inquiries and complaints through live chat / call Average handle time (driver and user personal/business) for live chat is under 50 second. Average handle time (driver and user personal/business) for calls is 3 minutes. Investigate users (personal/business) problem Collaborate with cross-functional teams including Business Development, Driver operation, Fin, etc. Make reports for driver/user problems. Follow up drivers/users (personal/business) to ensure the problem is solved. Achieve a 85% KPI. Resolved 80% of customer inquiries on the first call, reducing follow-up calls and improving efficiency.