— For the past three years, I have worked in customer experience and customer insights, helping internal teams understand customer needs, feedback, and recurring service issues. — I am now bringing that experience to growing DTC beauty, skincare, and personal care brands. — My work combines customer support operations with structured feedback analysis, so customer conversations do not disappear after a ticket is closed. — I can support brands with customer service operations, ticket categorization, review analysis, Voice of Customer reporting, FAQ improvement, support documentation, and recurring customer-insight summaries. — The goal is simple: turn everyday customer interactions into clearer service priorities, stronger communication, and better-informed decisions. — I am open to remote roles, project-based work, and ongoing collaborations with beauty and e-commerce brands.