• Direct daily operations of department of 30 employees, analyzing workflow, establishing priorities, developing standards and setting deadlines. • Assign and review the work of systems analysts, programmers, testers and support engineers using Atlassian JIRA software for support and development of core banking systems: credit conveyer (FIS Retail), ABS (IBSO - CFT Bank), etc • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. • Develop and manage work breakdown structure (WBS) of information technology projects • Prepare and review operational reports and project progress reports • Develop and manage annual budget of IT department • Successfully launched project “Internet banking for small entrepreneurs” • Developed and approved enterprise systems architecture to-be.

• Building BPM-practice, Center of Competence foundation • Agile-practices establishment & governance • Applying all steps of Software Development Lifecycle to BPM development, building internal standarts of development, all kinds of testing and requirements management. • Formed architect group, solutions architecture control was established. • Act as a key person in group of international experts from IBM gathered to solve performance issue of IBM BPM solution. During several months more than fifty iterations of performance tests were made, solution was properly tuned and issue was solved. • Develop and manage annual budgets for BPM competence center division. • Control operational budget and expenditures

• Automation of business processes in the Bank using the BPM-system Pega PRPC • Building BPM-practice from scratch, Center of Excellence foundation (with strong support of Accenture and Pegasystems experts) • Applying Direct Capture of Objectives methodology in the Bank, methodology adaptation according to Sberbank procedures. • Project scope management and requirements control. Projects: • Operational processes automation (project “La-Manche”) – automated 14 back-office processes (Account opening, FX control, Military pensions, etc) • Small Business Loans Origination – CRM-integrated process for Loan origination pipeline

• Development of the virtual enterprise stand – several BPM platforms joint in one infrastructure demonstrating a reference business-process to our potential clients. • Development of the Intranet Portal for VTB24 using IBM WebSphere Portal, its integration with BPM system (IBM WebSphere Lombardi Edition) and CRM system (Oracle Siebel CRM) • International project with Enkata – automation of business processes in call-center environment