Samolet Group

● Receiving incoming calls from clients interested in purchasing real estate in new buildings. ● Presentation of residential complexes and organizing meetings with clients in sales offices. ● Selecting the most profitable and interesting mortgage solutions for clients. ● Making outgoing calls to clients as needed. ● Entering data into a convenient and modern CRM system

Emerging Travel Group

● Promptly and efficiently solve problems of clients (legal entities) received in the form of requests to the CRM system. ● Communicate with suppliers, hotels and clients via email and phone. ● Work in CRM systems, with internal company databases. ● Advising clients on all issues related to bookings and company products.

Majorel Estonia

● Main duties are answering and handling incoming voice calls, emails and a live-chat messages. ● Consultation of partners around the world as well as solving problems and issues related to accommodation facilities and a partner account. ● Product consultation. ● Proceeding with the queries through the CRM. ● Partly working as a SMM manager. ● Creating and sending emails and making other relevant outgoing calls regarding the queries from the customers. ● Collecting necessary information from the customers and transferring the information to the relevant department. ● Liaising with the technical department and other relevant authorities regarding the customer’s query.