● Built the QA department from scratch, including hiring, onboarding, grading system, and motivation programs. ● Developed and implemented a QA strategy aligned with the company’s business goals and product development plans. ● Optimized testing processes, increasing team efficiency and product quality. ● Initiated automation efforts (including regression and performance testing) and integrated automated tests into the CI/CD pipeline. ● Managed priorities and resources effectively under tight deadlines and time constraints. ● Coordinated cross-functional collaboration with technical teams to ensure transparency and alignment of QA processes. ● Introduced QA best practices and contributed to process standardization across the company. ● Established clear communication channels between QA, development, product management, and business stakeholders. ● Designed and implemented temporary solutions during crisis situations to mitigate production risks. ● Developed and introduced a quality metrics and reporting system for stakeholders. ● Shaped the strategic vision for QA and fostered a company-wide culture of quality. ● Mentored QA specialists, organized internal training sessions, and encouraged continuous learning and knowledge sharing within the team.

● Managed QA teams in distributed international projects. ● Developed and implemented testing strategies (including regression, integration, and UAT), ensuring test coverage aligned with business goals and stakeholder requirements. ● Participated in release management and coordinated UAT preparation. ● Designed and introduced quality metrics; facilitated retrospectives and performance reviews. ● Analyzed requirements for testability and completeness; participated in project documentation reviews. ● Built and developed QA teams: addressed skill gaps, enhanced both technical and soft skills, established mentoring practices, and maintained high team motivation. ● Planned team resources and optimized QA engineers’ workloads under tight deadlines. ● Participated in hiring for QA teams and in selecting and training students for the Netcracker QA educational program. ● Worked closely with international clients (USA, Canada, Europe), providing reports, gathering requirements, and supporting customer-side UAT. ● Supported other QA Leads in adopting and scaling QA best practices across the company. ● Identified QA process inefficiencies and led continuous improvements. ● Created detailed test plans and test scenarios for each release. ● Evaluated requirements for testability and collaborated with cross-functional teams to ensure test readiness. ● Collaborated with clients (USA, Canada, Europe) on requirement analysis, risk assessment, release planning, UAT support, and production validation. ● Actively participated in presales: prepared presentations, pilots, and communicated with international stakeholders. ● Led the implementation of test automation (developed by the team) to improve QA efficiency. ● Integrated QA practices into CI/CD workflows in collaboration with development teams. ● Promoted knowledge sharing, mentored colleagues, and conducted team training sessions to boost performance.

● Spent 1.5 months in the US as the sole company representative, assisting end users and ensuring smooth project delivery. ● Prepared comprehensive test status reports for management and clients, highlighting project progress and quality metrics. ● Led the QA team in the US for 4 months as QA Lead, ensuring software quality met client expectations. ● Supervised testing of new and existing features, maintaining quality standards and meeting project deadlines. ● Participated in project planning and risk assessment, identifying and mitigating testing issues at early stages.

● Performed system, regression, and integration testing to ensure all components met quality standards. ● Analyzed business and system requirements, creating detailed functional test cases to ensure full coverage. ● Participated in hiring, contributing to the selection of qualified candidates for the QA team. ● Spent over 2 months in the US as an on-site test lead, supporting the client during User Acceptance Testing (UAT) and ensuring a smooth transition to production. ● Managed a team of 5+ QA engineers, coordinating efforts to meet deadlines and maintain testing quality. Prioritized defects during UAT, working closely with the development team to ensure timely resolution. ● Mentored junior QA engineers, enhancing their skills and improving overall team performance.