● Assess and analyze clients' business needs, providing expert advice on technology solutions. ● Develop and implement strategic ICT/IT plans aligned with business goals. ● Design, deploy, and maintain ICT/IT systems, networks, security, and infrastructure, offering ongoing support and troubleshooting.

● Configured secure IPSEC VPNs with Mobile Network Operators and partners. ● Deployed SMS connections and Voice (SIP) services with wireless carriers. ● Managed 24/7 monitoring operations and resolved issues promptly. ● Oversaw physical, cloud-based, and virtual servers on Windows and Linux.

● Ensured IT Service Delivery met KPIs and followed best practices. ● Led, managed, and mentored IT staff for optimal performance.

● Managed client/server software distribution and preventive maintenance. ● Administered LAN/WAN, Cisco switches, routers, APIs, and Internet firewalls. ● Maintained compliance with ISO and ICT policies.

● Provided expert consulting services for IT infrastructure improvements. ● Conducted IT audits and developed security procedures.

● Managed workshop operations and customer hardware maintenance. ● Developed and maintained multi-station desks and accessories. ● Provided technical support to Sales Support Team.