● Support the Indonesia and Client Japanese Clients across Indonesia. ● Providing technical support, diagnosing, and solving hardware or software faults across the company (onsite or remote support). ● Office365 Admin for all Walk Brains Clients. ● Generate weekly and monthly reports based on IT Services SLA and user satisfaction. ● Provide technical input for IT services review reports. ● Support and standby in WalkBrains Clients. ● Leading IT Office Project that was requested by the clients. ● Provide Technical support 24x7 for all Clients.

● Responsible for the construction and maintenance of IT infrastructure in the international office, including data center engineering, Comprehensive cabling, installation, debugging, and maintenance of Network equipment and servers, ensuring system security and stable operation. ● Responsible for installing, distributing, and daily hardware and Desktop problem detection and resolution of computers, printers, and other office terminals. ● Responsible for providing 24/7 global IT technical support services to Global office users, familiar with ITSM systems and ITIL-related Processes. ● Responsible for writing IT support technical documents, building knowledge bases, and promoting IT service standardization. ● Regularly summarize IT technical support issues and output reports, Promoting optimization and improvement of IT service quality. ● CRM & RMS – Manage Ticket issues from distributor and costumer.

● Provide technical support as a point of contact for IT for the site. ● End-user desktops, laptops, and office IT with smart hand support for network and servers. ● Installation support for various software on end-user systems and servers when required. ● New users are onboard to prepare IT assets and tools. ● Offboarding support, collecting IT assets, sanitizing IT assets, and keep in stock. ● Executive / VIP support. ● Coordination and remote hand support to the backend team for Network & server smart hand support. ● IP phone, Video conference support, Level 1 Multifunction Printers support. ● Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. ● Supporting midrange servers. ● Supporting network devices such as switches, routers, and Wireless Apps with the help of the backend team. ● Handing tickets on ServiceNow or a similar ticketing system. ● Troubleshooting VPN. ● Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. ● Troubleshooting MS Windows 10. ● Troubleshooting MS Office 365 issues for end-users. ● Office IT Asset Management. ● Coordinate external vendors when engaged for support. ● Work independently and coordinate in-house IT projects. ● Manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog, and maintaining SOPs and Runbooks for global team use. ● Provide technical guidance to Site Tech, prioritization on workload, and resource capacity planning. ● Should be leading the project support team. ● Asset/stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination. ● Maintenance of office and environment. ● Reviewing the office non - IT related. ● Act as lead or N+2.

● Support the Indonesia and India Office to solve the issue regarding IT. ● Providing technical support, diagnosing, and solving hardware or software faults across the company (onsite or remote support). ● Cloudflare Implementation at office. ● Direct report to the Vice President of ITOPS. ● Generate weekly and monthly reports based on IT Services SLA and user satisfaction. ● Provide technical input for IT services review reports. ● Leading IT Office Project. ● Planning and review team OKRs. ● Solves problems of high complexity and have strong knowledge of LAN Switching, Endpoint security, and desktop OS technologies. ● Act as an administrator for GWS, Network Devices, Access Control, CCTVs, and company SaaS. ● Assigned to set and maintain Laptops, Printers, Network devices, CCTVs, Access door, Access control, and Vicon. ● Assigned to diagnosing system and network problems. ● Assigned to repair and replace equipment as necessary. ● Drive ticket resolution work with the team and resolve trouble tickets, handle ticket escalation.

● Working with employees/customers to identify computer problems and advise on the solution. ● Providing technical support, diagnosing, and solving hardware or software faults across the company (onsite or remote support). ● Build long-term business relationships with new & existing clients. ● Installation and configuration of computer hardware, operating systems, software, printers, scanners, and peripherals. ● Prepared documentation and updated records of IT matters. ● Support all JIRA tickets from Indonesia, Korea, and the Philippines market. Notable Achievement: ● Create a new IT Policy and implement it in all markets in ADA. ● Create a network diagram for all markets. ● Help markets to save 25% on IT expenses from 2019-2022.

Lead Company for maintaining IT assets and equipment in all UPS branches. ● Server, PC, and Network Equipment installation following UPS Policy guidelines. ● Inventory and asset management. Including Disposal assets that are already obsolete. ● Communicate with the Local Vendor for IT solution purposes. ● Create Daily and monthly reports directly to IT Region in SG. Notable Achievement: ● Set up networking in the new facility warehouse in CGK. ● Movement warehouse and facility in 2016-2017.