Perform functional and regression testing of software applications. Create and execute test cases based on functional requirements. Report and track defects with clear reproduction steps and expected/actual results. Apply test design techniques including Equivalence Partitioning, Boundary Value Analysis, Decision Tables and State Transition Testing. Participate in bug investigation, root cause analysis and validation of fixes. Work closely with developers and other stakeholders throughout the software lifecycle.

Provided technical support and workstation administration in a large enterprise environment. Installed, configured and maintained Windows workstations and business applications. Managed software deployments and endpoint configurations. Diagnosed hardware, software, network and user-access issues. Worked with enterprise deployment and support tools including SCCM/MECM. Supported users and escalated complex incidents when required.

Provided IT support and workstation administration for enterprise users. Installed, configured and maintained Windows devices and software. Managed incidents and service requests through ITSM tools. Troubleshot hardware, operating system, network and application issues. Assisted with workstation deployment, replacement and user migrations. Supported Active Directory user and workstation environments.

Provided onsite and remote IT support to end users. Diagnosed and resolved hardware, Windows, software and connectivity issues. Installed and configured computers, peripherals and business applications. Managed incidents and user requests according to Service Desk procedures. Escalated complex technical issues to higher support levels when required.