- Manage the full project life cycle with internal and external resources . - Facilitate sprint ceremonies (stand-up, sprint planning, pointing, grooming, retrospectives) and other meetings as needed with other internal teams (Design, Product, QA, etc). - Be responsible for the Organization, facilitation and ongoing improvement of all scrum events, and maintaining sprint integrity. - Provide expertise in working with the product owner to create user stories that can be completed in an iteration and broken down into small tasks by the team. - Remove internal roadblocks and escalate those roadblocks outside of the team's control via the Scrum of Scrums (SOS) forum and other regular meetings.

Responsibilities: - Had dozens of squads in different fields such as: mobile banking app , corporate banking, tech platform, data science & etc. - Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption - Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. - Removing team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. - Introduced tools and processes to successfully use Agile software development practices with a combination onshore/offshore team. - Coached new SMs and trained teams, which resulted in early delivery of projects and reduced process waste caused by lack of common understanding. Achievements: - Led 4 Product teams and 1 technical team transition to Agile development (scrum). - Coached/Mentored a cross functional team of 6 resources to deliver quality products which led to over $3.5M in revenue for the year of 2020. - 400K users in 1 year.

Responsibilities: - Perform daily maintenance of digital banking products. - Improve current digital banking functionality. - Mobile app testing. - Track, follow-up and resolve current outstanding Projects. Achievements: - More functionality in web and mobile banking. - Better UX in both web and mobile banking. - New login method. - Digital roadmap. - And a lot of different business/promotion ideas.

Responsibilities: - The effective and customer-friendly telephone support for customers of the client with technical questions concerning smart devices and other telecommunication devices. - Technical support to customers (business-2-consumer) - Handling enquiries - Answering incoming calls - Displaying extensive knowledge about products and services - Updating client accounts - Performing administrative functions Achievements: - Innovative problem solving - Ability to establish and maintain good working relations with people of different national and cultural backgrounds. - Communication skills. - Understanding international organizational mission: ethics & public good; concerned with public trust.

Responsibilities: - Coordinate and ensure all projects are completed on time. - Monitoring construction, including safety awareness. - Assisting with scheduling, estimating costs and budgeting. - Originate and maintain applicable documentation.

Responsibilities: - Handle customer inquiries related to digital banking products and services; answer questions of a general nature; provide step-by-step technical instruction and support; troubleshoot and resolve problems. - Perform daily maintenance of digital banking products; customer additions, changes or deletions; conduct daily call-back of maintenance reports. - Provide technical and general support to customers and Bank personnel with respect to the Bank's digital banking products and services. - Monitor digital banking customer activity via computer terminal programs and/or various reports to verify transactions. - Track trends, usage, user experience and profitability. - Originate and maintain applicable documentation Achievements: - Integrated multi-channel platform(Czech vendor) into our core-banking system. - Have created Test cases in collaboration with Berlin office. - Launched online banking which is now with the most users in the country. - 75% of transactions made online. - Led the launch of a mobile banking that achieved sales of $7M in 2017. Executed aggressive PR campaigns on a limited budget. - Launched a new landing page with respect to user experience and limited budget. - Have been promoted to a Leading specialist after fourteen months on the job. - Have been in training for a platform in Prague, CZ (2015) . - Project manager for mobile banking commercial video. - Served as the company’s digital banking Product development manager, participating in industry panels, providing research and executing meetings, sales, and communications initiatives. - Research/benchmarking in local and worldwide markets in orde to consider innovative solutions and trends and implementation of it. - Improved efficiency of the system (optimization) by 40%.

Responsibilities: - Provide guests with quality customer service. - Receive cash and return change to customers. - Use a cash register. Achievements - English proficiency level. - Flexibility. - Ability to establish and maintain good working relations with people of different national and cultural backgrounds. - Communication skills.