Classic Fashion Apparels

● Provided technical support and training to users, improving user satisfaction scores by 15% and reducing the number of support tickets by 25%. ● Developed and maintained network documentation, resulting in a 40% reduction in troubleshooting time and increasing team productivity by 20%. ● Designing, configuring, and troubleshooting Cisco, Ruijie, Ruckus, Nokia, and Juniper switches and AP's, improving network reliability and reducing network downtime. ● Network design and implementation. ● Set up and monitor information |ow within CRM and with other business-critical systems. ● Expertise in Zoho Management Engine and Jira. ● Designing and deploying LAN, WAN, VPN and Firewall technologies. ● Provide support and training to casino operators on IGT products. ● Developing working relationships with high level casino personnel.

ACT Fibernet

● Monitored network performance and uptime and responded quickly to incidents. ● Upgraded system hardware and managed documentation. ● Conguration of Nokia, CTS, Cisco, and Huawei switches managed the MEN and GPON networks. ● Managing SME customers. ● Responsible for troubleshooting and timely resolution of faults and issues in an infrastructure network. ● Provided 24/7 operational support for the infrastructure network.

Team Computers

● Investigating the current IT system, documenting user needs, and recommending improvements. ● Designing system improvements and overseeing implementation. ● Testing and repairing system faults Monitoring systems to ensure efficient operation. ● Worked with stakeholders to determine implementation and integration of system-oriented projects. ● Resolved issues and escalated problems with knowledgeable support and quality service.