- Provided technical support and training to users, improving user satisfaction scores by 15% and reducing the number of support tickets by 25%. - Developed and maintained network documentation, resulting in a 40% reduction in troubleshooting time and increasing team productivity by 20%. - Designing, configuring, and troubleshooting Cisco, Ruijie, Ruckus, Nokia, and Juniper switches and AP's, improving network reliability and reducing network downtime. - Network design and implementation. - Set up and monitor information |ow within CRM and with other business-critical systems. - Expertise in Zoho Management Engine and Jira. - Designing and deploying LAN, WAN, VPN and Firewall technologies. - Provide support and training to casino operators on IGT products. - Developing working relationships with high level casino personnel.

- Monitored network performance and uptime and responded quickly to incidents. - Upgraded system hardware and managed documentation. - Managing SME customers Configure the L2 and L3 switches. - Responsible for troubleshooting and timely resolution of faults and issues in an infrastructure network. - Provided 24/7 operational support for the infrastructure network.

- Investigating the current IT system, documenting user needs, and recommending improvements. - Designing system improvements and overseeing implementation. - Testing and repairing system faults Monitoring systems to ensure efficient operation. - Worked with stakeholders to determine implementation and integration of system-oriented projects. - Resolved issues and escalated problems with knowledgeable support and quality service.

- Analyzed industry trends and benchmarked competitors to inform marketing strategies. - Responsible for providing problem resolution for incoming service inquiries that are basic or routine. - Achieve and maintain the highest performance standards for average handle time, resolution, and customer satisfaction.

● Replacing manual analysis with a website. ● Automatically extracting the marks when colleges upload the mark lists and store them in the database. ● Deals with various analyses related to the results with minimal manpower.