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Регистрация: 02.06.2023

Charles Wills

Специализация: Lead SQA Engineer

Портфолио

Oregon Catholic Press

• As the Lead SQA engineer I am responsible for managing the SQA work queue. Our SQA team is split into two sub teams. • Lead testing effort for the new Pre-order functionality for our main customer facing website. End to end execution from Customer facing website to ERP system. • Lead testing effort for Customer Portal project. We integrated our system of record ERP to a third party portal. This provided ease of use to our customers, and helped them to manage their account. • Managed day to day work across the QA team. Operated in two different Agile teams to accomplish production support and project related work.

IBM

• As a team lead, I’m responsible for managing the releases as they enter QA all the way to completing the release. I provide technical support to the team along with providing direction when a team member runs into a roadblock. • Delivered presentations to the Executive team regarding our process for QA testing. Related to Letters and Compliance System. • I’m responsible for deploying SQL code that stores all the logic that implements the rules that are required for a letter to be generated in our system. • Lead the SQA team in building out documentation for one of the workstreams. I have worked with DBA’s to come up with a new process to handle SQL reviews. This allowed software releases to move through the SDLC and saved time while deploying to our Production environment. • I have also worked on BluePrism Automation that interacts with external mortgage websites. • Creating test plan and test cases to test the Letters framework. At the mortgage servicing division, I work for the Software Quality Assurance team that is responsible for testing new and existing letters that are sent out to mortgage owners.

Planar Sytems

• Clarity Visual Systems was sold to Planar. • I kept my training role. • I was responsible for creating training materials that include PowerPoint presentations. • Also for organizing and planning for the training events. • Includes corresponding to people who have registered for the trainings. • Traveled to various states to install and implement our product at end user sites. • Worked with different project managers for different vendors to make sure that the ground work was done before I was able to implement our networked system. • Gave demonstrations and presentations to potential customers to a panel of 15 people for College in Minnesota. • Worked on high profile customer demonstrations for Nike.

Скиллы

Android mobile development
API testing
Automation And Tool Creation
Blueprint Automation
C#
HL7
IBM RFT Automation framework
Java Programming
JavaScript
Networking
PlayWright Automation
Postman
Soap UI
SQL database scripting
VMWare
Watin Automation
XML

Опыт работы

Lead SQA Engineer
05.2022 - 02.2023 |NDA
SQA, QA, ERP
• As the Lead SQA engineer I am responsible for managing the SQA work queue. Our SQA team is split into two sub teams. • Lead testing effort for the new Pre-order functionality for our main customer facing website. End to end execution from Customer facing website to ERP system. • Lead testing effort for Customer Portal project. We integrated our system of record ERP to a third party portal. This provided ease of use to our customers, and helped them to manage their account. • Managed day to day work across the QA team. Operated in two different Agile teams to accomplish production support and project related work.
QA Engineer II
04.2019 - 05.2022 |Inland Empire Health Plan
QA, HL7, Postman, Agile, Scrum
• Executed End to End testing for Claims/ Encounters in our Provider Portal. • Delivered technician presentations to the whole QA department related to Vision referrals new functionality for the Provider Portal • Assisted Automation team with business processes to build automated testing with our Provider Portal Website. • I focus on testing our DbMotion application. The application is used to manage hospital patient data that is transferred into our system and stored in our databases. The data is sent in via HL7 files and transformed to be stored into database tables. • I have experience w/ Postman to test internal API’s. I have completed UI testing and database testing with an Internal website that is used by our customer support team. We used Agile/scrum methodology to complete this website. • I have tested the Collaborate and Clinical Viewer applications which are created by AllScripts, a vendor that we work with. I have opened bugs where data is showing incorrectly in the UI and not matching what exists in our database
Lead SQA Engineer
12.2010 - 03.2019 |IBM
QA. SQL, Agile, T-SQL
• As a team lead, I’m responsible for managing the releases as they enter QA all the way to completing the release. I provide technical support to the team along with providing direction when a team member runs into a roadblock. • Delivered presentations to the Executive team regarding our process for QA testing. Related to Letters and Compliance System. • I’m responsible for deploying SQL code that stores all the logic that implements the rules that are required for a letter to be generated in our system. • Lead the SQA team in building out documentation for one of the workstreams. I have worked with DBA’s to come up with a new process to handle SQL reviews. This allowed software releases to move through the SDLC and saved time while deploying to our Production environment. • I have also worked on BluePrism Automation that interacts with external mortgage websites. • Creating test plan and test cases to test the Letters framework. At the mortgage servicing division, I work for the Software Quality Assurance team that is responsible for testing new and existing letters that are sent out to mortgage owners.
QA Engineer
06.2010 - 12.2010 |Corelogic
UI, C#, RSS
• Responsibilities include creation of UI automated tests. Tested credit bureau web service software. The company fulfills credit reports and other specialized reports that deal with credit or consumer monitoring. • I was responsible for software deployments to Wap and Web Servers. Help create custom C# tools that were used to test various web services. Used IBM clear quest for bug tracking. Used Vmware servers for personal test environments. Worked with Egress to run smoke tests for regression testing. Lead a team to implement an automated deployment process to replace the existing manual process. Researched RSS clients to use for corporate notifications. • I created some Web UI automated tests with C# and watin. These were integrated into the normal general smoke tests that were used across all teams. Worked closely with developers to solve problems. Reviewed unit tests with developers and verified bug fixes. Worked with xml extensively.
Technical Trainer/Field Engineer
07.2006 - 09.2009 |Planar Sytems
Planar, PowerPoint
• Clarity Visual Systems was sold to Planar. • I kept my training role. • I was responsible for creating training materials that include PowerPoint presentations. • Also for organizing and planning for the training events. • Includes corresponding to people who have registered for the trainings. • Traveled to various states to install and implement our product at end user sites. • Worked with different project managers for different vendors to make sure that the ground work was done before I was able to implement our networked system. • Gave demonstrations and presentations to potential customers to a panel of 15 people for College in Minnesota. • Worked on high profile customer demonstrations for Nike.
Field Service Engineer/Technical Trainer
05.2005 - 07.2006 |Clarity Visual Systems
CoolSign, CEI
• Traveled to implement CoolSign networks for various end users. • This included many casino installs for Beau Rivage, Lauberge du lac Casino Resort. • Installed our Casino Equipment Interface application (CEI). • This was a Casino gaming application that would tie into the Progressive slot controllers that would control the amount of "coin in" by each player. • The progressive jackpot amount was read in by the CEIapplication and then displayed on a LCD screen dynamically. • This technology replaced the old LED signs. • Represented Clarity Visual Systems with the Pentagon's first digital signage package that purchased. • This CoolSign network is still running today. • They used an alert mechanism to catch any warnings from the external areas. • Then the alert or warning would be displayed on all desktop computers to alert all employees.
QA Engineer/Field Service Technician/Software Trainer
12.2000 - 04.2010 |CS Software Holdings
Windows, Vista
• Responsibilities include creation and execution of test cases with Test and Lab Manager Team foundation Server. Includes regression testing to confirm that old functionality isn't hindered or lost. • Use of Ghost to build networks. Use of VMware to build a virtual network environment. Meet for scrum meetings to prioritize critical bugs for future releases. • Worked with developers one on one to come to solutions for problems found. Experience with internationalization (i18N) for client applications. Helped build a scalability lab to test for large networks. Tested our applications on Windows environments including XP, Vista, Win 7 and Server 2003.
Help Desk Technician
10.2000 - 12.2000 |Micro Age
Windows, UPS
• Worked with clients who were using UPS shipping software to handle their shipping and receiving. • Handled several software related issues over the phone. • Logged returned items w/ RMA's. • Worked on label printer issues with clients. • Used remote access to troubleshoot more involved issues on end users computers. • Started out doing computer repair and building Windows 2000 workstations.
PC Technician
04.2000 - 10.2000 |High Tech Foam Products
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• Responsible for computer repairs for employees. • Installed ticket tracking software on client workstations. • Responsible for solving printer related issues.
Field Service Engineer
09.1999 - 05.2005 |Adspace Networks
XML, CoolSign
• Started out doing computer repair and building Windows 2000 workstations. • Rebuilt different brands of computers including Compaq, Dell, and HP. • Handled local casino clients like Caesars, Mandalay, Circus Circus, Monte Carlo etc with CoolSign soft ware maintenance. • Had to install new versions that were releases for bug fixes or for new features. • Staged many digital signage players for remote installations for different customers like Loews Theaters, Nike, various casino sites. • Traveled to various sites for new implementation of CoolSign networks for Loews theaters, Agua Caliente. • I also handled software maintenance and hardware issues as such as plasma replacement and computer replacement. • Setup many computers for various IP ranges for network connectivity. • Installed wireless networks at some of the Loews theaters. • While installing the Loews theater network I was responsible for setting up various types of connectivity such as Dial up, DSL, ISN, and install of routers. • Later I was responsible for network monitoring lan and wan sites that were part of Loews theaters. • Installed many Terrible Herbst sites with CoolSign 1.5. • This included driving to many sites in Las Vegas and Pahrump. • I was a apart of a two person team who installed the networking and connected up all digital displays. • Each store had 2 large plasma screens and 2 smaller POS lcd screens at each register. • Have learned XML while working with the CoolSign platform. • Can create and edit xml files without any problems at all. • I have learned javascript by following tutorials. • Was responsible for handling CoolSign and computer issues over the phone when clients called in. • Managed the roll out of some of the Terrible Herbst installation when we contracted some of the installation work out. • Had to communicate with VP's of Terrible Herbst throughout roll out of certain stores.

Образование

-
1998 - 2000
CEI

Языки

АнглийскийРодной