Riot Games is a U.S. video game developer, publisher, and esports tournament organiser based in Los Angeles, employing over 4,000 people. Riot is the creator of one of the most popular games ever, League of Legends, which has 180 mln active players. Promoted to a new role at Riot Games and relocated to Dubai. ● Managed a product to create in-game events for League of Legends, leading a team of 7 using Scrum, Jira, and Confluence, resulting in a 13% increase in revenue and a 28% boost in gaming hours in the region. ● Rebuilt product and project management processes, realigned roles and responsibilities for a team of 9, achieving 100% OKR alignment and raising project success rates from 74% to 97%, using Kanban and Asana. ● Led a program with the EMEA team of 24 to build collaborative processes, boosting scalable product output from 15% to 58% and reducing regional publishing costs by 17%, using Kanban, Notion and Miro. ● Enhanced team health through personal development, conflict resolution and offsite events, raising team health metric from 7.5 points out of 10 (below org average) to 8.9 points (above org average).

Promoted to a new role at Riot Games. ● Led a global tech, legal and compliance program with a team of 18 to solve regional GDPR challenges, securing CEO support for implementing solutions and ensuring business continuity, using Kanban and Trello. ● Managed a program with a global team of 12 from tech, communications and legal to enable voice chat for VALORANT, boosting audience day-30 retention by 42% using Kanban and Notion. ● Led teams to launch VALORANT and Netflix’s Arcane in the region, achieving 5th place globally for VALORANT trials and 1st on Netflix with Arcane, driving a 70% increase in players, using Kanban and Trello.

● Designed and launched a program integrating player support and live game operations, speeding up incident resolution by 80% and improving players satisfaction by 37%, using Kanban, Jira and Confluence. ● Managed a program to improve network latency for games by collaborating with internal and external tech partners, reducing latency by 30% and boosting player satisfaction by 43%, using Kanban, Jira, Confluence. ● Managed a team of 6 to design and deliver a game server solution, improving latency in VALORANT by 900% for players located in the far east of the region, who account for 20% of the total player base.

Bookmate is an Ireland-based startup competitor to Amazon Kindle, with over 40 employees. It offers book and comic reading, as well as audiobook listening. ● Led a program to establish customer service operations for Bookmate, hiring and overseeing a team of 32, achieving a 5-minute response time, 2-hour resolution and 97% customer satisfaction, using Zendesk. ● Created a set of customer service tools, leading a team of 3 using Scrum and Jira, resulting in a 5-minute response time, an 85% first reply resolution rate and a total resolution time of 2 hours. ● Advocated for user needs and introduced a customer-driven development to product teams, leading to 35% of backlog items addressing critical customer needs and a 18% increase in day-7 customer retention. ● Managed a product to develop the Bookmate author publishing platform, supporting a catalogue of 2+ million books in 16 languages from 20,000+ publishers, leading a team of 5, using Scrum, Jira, Confluence.

Worked at an international Internet service provider, a national media company, and a large electronics retail company. ● Managed network engineering teams. ● Designed and deployed network infrastructure. ● Provided technical support.