Field Service Engineer

A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Field Service Engineer.

Responsibilities:

• Comprehend customer requirements and make appropriate recommendations. 

• Respond to customer inquiries and assist in troubleshooting and resolving challenges.

• Manage all onsite installation, repair, maintenance and test tasks.

• Document the functional and, sometimes, technical design of the system.

• Maintain a working log detailed all required system updates, as well as the date of completion. 

• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users. 

• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.

• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands.

Requirements:

• 6 months to 1 year of experience in electrical installations (Residential or Industrial) or Electrical Controls or Automation Systems for batching.

• 6 months to 1 year of experience in industrial automation system implementation for software.

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points). 

• Proficiency in machine automation, mechanics and electronics.

• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance. 

• Strong verbal/written communication and documentation skills.

• Interpersonal skills.

Languages: Dutch / English (C1)